Summary
Overview
Work History
Education
Skills
Timeline
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Sahil Dhaliwal

BRAMPTON,Ontario

Summary

As a dynamic and versatile professional, my diverse experience ranges across various roles, each honing distinct yet complementary skills. In my tenure as a Dispatch Assistant, I developed exceptional communication abilities, adeptly coordinating logistics and ensuring efficient workflow under time-sensitive conditions. My role as a Billing Clerk further refined my attention to detail and accuracy, managing financial transactions and maintaining meticulous records. Transitioning into more people-oriented roles, I served as an Assistant Dance Instructor, where my creativity and instructional skills shone, fostering a supportive and engaging learning environment. Lastly, as a Soccer Coach for younger children, I demonstrated strong leadership and motivational skills, inspiring teamwork and sportsmanship while emphasizing the importance of physical fitness and strategic thinking. This unique blend of experiences has equipped me with a robust set of skills, making me a valuable asset to any team.

Overview

16
16
years of professional experience

Work History

Service Manager

Roadlink Xpress
Mississauga, Ontario
01.2024 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.

Billing Clerk

RoadLink Xpress
Mississauga, ON
08.2023 - 12.2023
  • Processed invoices and payments accurately and promptly.
  • Maintained customer accounts by recording account information, reconciling discrepancies.
  • Checked figures, postings, and documents for accuracy.
  • Verified billing data with client contracts to ensure accuracy of invoicing.
  • Researched and resolved discrepancies in payment processing.
  • Prepared bills, invoices, and bank deposits as needed.
  • Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
  • Corresponded with customers regarding their accounts, making adjustments when necessary.
  • Analyzed customer account records in order to identify any irregularities or inaccuracies.

Dispatch Assistant

RoadLink Xpress
Mississauga, ON
05.2022 - 07.2023
  • Responded to incoming customer inquiries regarding order status and delivery dates.
  • Organized documents for the dispatch team, including manifests, invoices, and delivery notes.
  • Maintained accurate records of dispatched items and associated information.
  • Provided assistance in preparing orders for pickup or delivery by verifying accuracy of product details, quantity, weight.
  • Informed customers regarding estimated arrival times of shipments based on current traffic conditions.
  • Analyzed order history reports to determine best shipping methods for cost savings purposes.
  • Managed client databases containing contact information, order histories, payment details.

Soccer Player

First Touch FC
BRAMPTON, Ontario
10.2008 - 09.2019
  • Used consistent training to optimize form and techniques.
  • Kept a positive, adaptable and coachable attitude in order to be an effective team member.
  • Adhered to a healthy diet and good exercise program to maintain physical conditioning.
  • Attended practices on schedule and with an attitude of being ready to work, learn and improve.
  • Promoted fan loyalty by engaging fans at special events and during games.
  • Studied competitors to understand different strategies and gain important advantages.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
  • Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions.

File Clerk

Road Link Xpress
BRAMPTON, Ontario
06.2015 - 08.2016
  • Organized and streamlined file room operations for team of accountants and Dispatch, which led to smoother workflows.
  • Contacted staff and customers to retrieve files.
  • Gained advanced knowledge of organization.
  • Served as high school student body president after being elected as prime Minister of the grade.

Assistant Dance Instructor

Nachdi Jawani
BRAMPTON, Ontario
02.2010 - 09.2014
  • Gave performances at most events as professional dancer.
  • Helped with coordination and administration of complete dance program.
  • Created and choreographed dance moves and routines for self, partners and ensembles.
  • Worked closely with choreographers to perfect performance of dance moves.
  • Kept youth safe and secure at facility and in public.
  • Developed lesson plans to teach course materials according to schedule.
  • Upheld all studio guidelines and legal requirements.

Education

BBA - Bachelor of Business Administration

RoadLinkRoadLinkJawaniNachdiWilfrid Laurier University
Waterloo, ON
04.2026

High School Diploma -

Newtons Grove School
Mississauga
06-2022

Skills

  • Strength improvements
  • Safety understanding
  • High-intensity training
  • Strong problem solving
  • Filing management
  • Computer proficiency
  • Analytical abilities
  • Multi-tasking
  • Collaborative team player
  • Group teaching
  • Competition experience
  • Individual instruction
  • Teaching strategies
  • Workshop supervision
  • Peachtree Experience
  • Quickbooks Mastery
  • Account Collections
  • Invoice Processing
  • Route Navigation
  • Service Coordination
  • Driver Communication
  • Database Management
  • Data Entry
  • Work Order Management

Timeline

Service Manager

Roadlink Xpress
01.2024 - Current

Billing Clerk

RoadLink Xpress
08.2023 - 12.2023

Dispatch Assistant

RoadLink Xpress
05.2022 - 07.2023

File Clerk

Road Link Xpress
06.2015 - 08.2016

Assistant Dance Instructor

Nachdi Jawani
02.2010 - 09.2014

Soccer Player

First Touch FC
10.2008 - 09.2019

BBA - Bachelor of Business Administration

RoadLinkRoadLinkJawaniNachdiWilfrid Laurier University

High School Diploma -

Newtons Grove School
Sahil Dhaliwal