VMware
Sahil Bhloch
Support Analyst
Whitby,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
2
2
Languages
3
3
Comptia Network+/ NSE 1 & 2/ IBM Cybersecurity
Work History
Field Service Technician
Bell Technical Solutions
Oshawa, ON
01.2022 - Current
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed, repaired and maintained Bell's infrastructure network (copper, fiber and wireless) while delivering internet, phone and Television services to residential and business clients.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Junior Support Analyst
Test Rig
Pune, Maharashtra
10.2018 - 11.2019
- Installation and configuration of Windows2012 R2 server.
- Troubleshooting Virtual Machines issues.
- Troubleshoot level 2 Desktop issues such as Operating system issues, Printing issues, Drive mapping issues, etc.
- Resolution of Incident/problem/request logs within contracted SLA targets and working with Helpdesk Analysts to ensure users are regularly updated OS and other applications.
- Interacting with network team and server team to fix issues.
- Active directory - Domain, AD groups, AD computer and users accounts, Trusts, Migration of AD User accounts and Creating users & Group Policy’s.
- Proved successful working within tight deadlines and fast-paced environment
Education
Graduate Certificate - IT Network Security
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 01.2021 - 10.2023
Graduate Certificate - Software Testing
Matrix College
Montreal, QC 09.2019 - 10.2020
Bachelor of Technology - Computer Engineering
Punjabi University
Patiala, IN 05.2015 - 10.2018
Diploma - Computer Science Engineering
G.N.D. Polytechnic College
Ludhiana, IN 05.2011 - 11.2014
Skills
Hardware and software installation
Accomplishments
- Achieved Employee of the month by completing Tasks with accuracy and efficiency.
- Collaborated with team of 10 in the development of Network System in a building.
- Collaborated with team of 15 in resolving issues.
Software
Windows Server 2012
Routing
Timeline
Field Service Technician
Bell Technical Solutions
01.2022 - Current
Graduate Certificate - IT Network Security
Conestoga College Institute of Technology And Advanced Learning
01.2021 - 10.2023
Graduate Certificate - Software Testing
Matrix College
09.2019 - 10.2020
Junior Support Analyst
Test Rig
10.2018 - 11.2019
Bachelor of Technology - Computer Engineering
Punjabi University
05.2015 - 10.2018
Diploma - Computer Science Engineering
G.N.D. Polytechnic College
05.2011 - 11.2014
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