Sahil Bhatti
Scarborough,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
H&M Clothing
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Store Manager
GNC
01.2021 - 04.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
To - Project Management - Information Technology
Lambton College of Applied Arts And Technology
Toronto, ONBachelor In Computer Science - Computer And Information Systems
M.A.M College
Jammu, India05.2021
Skills
- Report Generation
- Appointment Scheduling
- Call Management
- Scheduling
Timeline
Customer Service Representative
H&M Clothing
09.2023 - Current
Store Manager
GNC
01.2021 - 04.2022
To - Project Management - Information Technology
Lambton College of Applied Arts And Technology
Bachelor In Computer Science - Computer And Information Systems
M.A.M College
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