Sahib Shabaz Singh Lehal
Langley,British Columbia
Summary
I am seeking a Class 1 Truck Driver position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. I am Energetic and dependable with diligent work ethic and strong problem-solving abilities. Possesses comprehensive understanding of road safety regulations and vehicle maintenance, adept at using navigation systems and managing time effectively. Focused on ensuring timely and safe delivery of goods while maintaining high standards of service.
Overview
2
2
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
10.2021 - 05.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Monitored service trends to identify recurring problems or areas needing improvements; provided feedback to management for proactive action.
- Handled escalated calls professionally, defusing tense situations while providing optimal resolutions for clients involved.
- Assisted in training new employees, ensuring thorough understanding of company policies and procedures.
- Boosted team morale with effective communication and collaborative work environment.
- Displayed empathy and active listening skills, building strong rapport with customers for long-term loyalty.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Streamlined service processes for improved turnaround times and overall client experience.
Education
Red Seal - Crane Operator
IUOE
Burnaby, BC01-2025
High School Diploma -
DW Poppy Secondary School
Langley, BC06-2021
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Communication
- Computer skills
- Team collaboration
- Active listening
- Money handling
- Decision-making
- Interpersonal skills
License
Valid Class 1 Driver License - June 2024
Timeline
Service Experience Representative
Nordstrom Rack
10.2021 - 05.2023
Red Seal - Crane Operator
IUOE
High School Diploma -
DW Poppy Secondary School
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