SAHIBPREET KAUR
Brampton,ON
Summary
Developed advanced skills in emergency communication and coordination in high-stress environment. Demonstrates exceptional multitasking and problem-solving abilities. Seeking to transition into new field by leveraging strong organizational and communication skills. Dynamic EMS Dispatcher and Surveillance Supervisor at Stealth Monitoring, adept at call prioritization and effective communication. Enhanced emergency response strategies, reducing reporting errors through meticulous documentation. Proven leadership in training new staff, demonstrating reliability and critical thinking in high-pressure situations. Committed to public safety and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
EMS Dispatcher and Surveillance Supervisor
Stealth Monitoring
03.2022 - 03.2025
- Managed emergency calls to ensure timely response and effective communication with first responders.
- Coordinated dispatch operations using advanced monitoring systems to enhance situational awareness.
- Provided real-time updates to field personnel, facilitating informed decision-making during critical incidents.
- Assisted in training new dispatchers on protocols and operational procedures to maintain service quality.
- Ensured accurate documentation of all communications and incidents for compliance and reporting purposes.
- Demonstrated commitment to maintaining a safe work environment by adhering strictly to safety regulations at all times.
- Collaborated with management to refine emergency response strategies based on operational feedback.
- Coordinated with multiple agencies to deliver prompt assistance during major incidents or disasters.
- Assisted callers in remaining calm during emergencies, providing critical support while waiting for first responders to arrive.
- Reduced errors in incident reporting by implementing a thorough documentation process for all calls and activities.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Supervised daily surveillance operations to ensure compliance with safety protocols and operational standards.
- Implemented training programs for new staff on monitoring systems and incident response procedures.
Security Guard
Flexpoint Security
08.2023 - 11.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and disturbances, ensuring quick resolution of incidents.
- Assisted in the implementation of security protocols to enhance operational effectiveness.
- Collaborated with law enforcement and emergency services during critical situations.
- Documented daily activities, incidents, and observations in detailed reports for management review.
- Received Gift cards and appreciations from the staff on getting multiple arrest on CN properties.
- Managed 50-80 calls per shift and clients were also being updated with a timely manner about the incidents. via calls or emails.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Centennial Collge
Toronto, ON04-2021
Skills
- Call prioritization
- Dispatch software
- Public safety awareness
- Stress tolerance
- Emergency protocols
- Quick learner
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Computer and Organizational skills
- Critical thinking and Active listening
- Adaptability and flexibility
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- Licensed Ontario Security Guard
- WHMIS, Standard First Aid and CPR/AED level C certified
- PST - Public Safety Telecommunicator
- Ability to work independently and with a team.
Timeline
Security Guard
Flexpoint Security
08.2023 - 11.2024
EMS Dispatcher and Surveillance Supervisor
Stealth Monitoring
03.2022 - 03.2025
High School Diploma -
Centennial Collge