Sahibjeet Singh Dhillon
Brampton,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Walmart
04.2022 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Representative
Maruti Suzuki
02.2021 - 12.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer Service Representative
The Global Airfares
01.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Post Graduate Diploma - Project Management
Canadore College
Scarborough,ON12.2023
Post Graduate Diploma - Human Resource Management
Algoma University
Brampton, ON12.2022
BBA - Banking And Insurance
Sri Guru Tegh Bahadur Institute Of Technology
Delhi,india06.2021
Skills
- Process Improvement
- Customer Experience Management
- Training Programs
- Interdepartmental Collaboration
- Loss Prevention Goals Monitoring
- Maximise Sales And Profits
- Problem Solver
- Quick Learner
Achievements
Employee of the month (Maruti Suzuki)
Highest Sales (July, August) TGA
3 certificate and medal for Walmart Mastercard
Timeline
Customer Service Manager
Walmart
04.2022 - 07.2023
Sales Representative
Maruti Suzuki
02.2021 - 12.2021
Customer Service Representative
The Global Airfares
01.2020 - 01.2021
Post Graduate Diploma - Project Management
Canadore College
Post Graduate Diploma - Human Resource Management
Algoma University
BBA - Banking And Insurance
Sri Guru Tegh Bahadur Institute Of Technology
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