Sahiba Sachdeva
Toronto
Summary
Experienced professional with a strong background in managing business operations and enhancing student engagement. Implemented effective strategies to streamline administrative processes and improve campus life, resulting in a proven track record of success. Demonstrated leadership and communication skills in coordinating with various departments, fostering a collaborative environment that drives positive outcomes. Adept at identifying and addressing challenges head-on, consistently delivering results that exceed expectations.
Overview
10
10
years of professional experience
Work History
Campus Manager-Business Operations
Toronto School of Management
05.2023 - 01.2025
- Managed budgets for various campus departments, resulting in cost savings and efficient resource allocation.
- Increased campus engagement by organizing and implementing various student activities and events.
- Facilitated open communication between administration, faculty, staff, and students through regular meetings and forums.
- Assessed student feedback to continuously improve residential life amenities within housing facilities.
- Streamlined administrative processes resulting in improved efficiency across multiple departments.
- Improved overall campus safety through effective management of security staff and protocols.
- Organized successful career fairs connecting students directly with potential employers in their respective fields.
- Enhanced the student experience by overseeing facility upgrades and renovations.
- Revamped orientation programs creating an informative yet engaging experience for incoming students.
- Created a supportive campus culture by implementing policies aimed at fostering inclusivity, diversity, and respect among students, faculty, and staff.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
Student Services Manager
CDI-Algonquin College
08.2022 - 05.2023
- Oversaw the maintenance of accurate records related to enrollment status changes, course withdrawals or additions.
- Developed strong relationships with external partners to secure additional resources and opportunities for students.
- Streamlined processes for efficient management of admissions, registration, and financial aid functions.
- Conducted workshops on time management skills, study strategies, stress reduction techniques, and other topics relevant to academic success.
- Addressed student concerns and resolved conflicts through mediation, advocating for their needs in collaboration with other campus departments.
- Led regular training sessions on best practices in student advising techniques for faculty advisors.
- Evaluated program effectiveness using assessment tools, adjusting strategy accordingly to ensure continuous improvement.
Finance Manager
CDI College
06.2019 - 08.2022
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Developed comprehensive financial reports for executive decision-making support.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Fostered culture of continuous improvement by training team members on financial best practices and software enhancements.
Assistant Store Manager
Tim Hortons
11.2015 - 06.2019
- Supervised operations, ensuring high service standards and financial accuracy
- Trained staff and improved team performance
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Sales Associate
Hudson's Bay Company
11.2014 - 10.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Intern
CN Tower
05.2015 - 07.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor's Degree - Business Administration And Management
Guru Gobind Singh Indraprastha University
New Delhi, INPost-Graduate Certificate - Hospitality & Tourism Operations Management
Humber Institute of Technology And Advanced Learning
Toronto, ON07.2015
Skills
- Data Analysis
- Pivot Tables
- Excel Dashboards
- Microsoft Excel
- CRM
- Microsoft Outlook
- Microsoft Teams
- Zoom
- SharePoint
- Google Workspace
- Project Management
- Team Leadership
- Risk Assessment and Mitigation
- Time Management
- Student engagement
- Administration
- Negotiation
Websites
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Professional Working
Timeline
Campus Manager-Business Operations
Toronto School of Management
05.2023 - 01.2025
Student Services Manager
CDI-Algonquin College
08.2022 - 05.2023
Finance Manager
CDI College
06.2019 - 08.2022
Assistant Store Manager
Tim Hortons
11.2015 - 06.2019
Intern
CN Tower
05.2015 - 07.2015
Sales Associate
Hudson's Bay Company
11.2014 - 10.2015
Bachelor's Degree - Business Administration And Management
Guru Gobind Singh Indraprastha University
Post-Graduate Certificate - Hospitality & Tourism Operations Management
Humber Institute of Technology And Advanced Learning
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