Sahiba Kaur
Kincardine,ON
Summary
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Group Sales & Hotel Operations Manager
Comfort Inn and Suites
Kincardine, Ontario
03.2024 - Current
- Managed the inventory of supplies, equipment, and other resources within budget constraints.
- Created an environment that encouraged team work among employees leading towards achieving organizational objectives.
- Verified team work to check on food safety, productivity, and quality against dairy department guidelines.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Hotel Front Desk Supervisor
Comfort Inn and Suites
Kincardine, Ontario
07.2023 - 03.2024
- Resolved guest complaints in a professional manner.
- Implemented best practices to maximize efficiency at the front desk area.
- Monitored front desk staff to ensure they met customer service standards.
- Performed administrative duties as required such as filing paperwork or updating records.
- Trained new hires on procedures, policies, and customer service expectations.
- Developed and implemented strategies to improve customer satisfaction.
- Reviewed guest feedback forms to identify areas needing improvement.
- Answered telephone inquiries from customers in a timely manner.
- Managed inventory of supplies used at the front desk.
Business Teacher
The Chintels School
Kanpur, Uttar Pradesh
04.2020 - 05.2023
- Guided students through college entrance requirements for business studies.
- Delivered instruction in business management, economics, accounting, marketing, and business law.
- Participated in faculty meetings and professional development sessions to enhance educational strategies.
- Created course syllabi and lesson plans focused on fundamental business principles.
- Maintained comprehensive student records, including attendance and grades per district policies.
- Facilitated student recruitment for business program and managed registration activities.
Assistant Teacher
PPN Girls Inter College
Kanpur, Uttar Pradesh
07.2017 - 03.2020
- Assessed student progress through observation, testing, and teacher feedback.
- Maintained a safe and orderly learning environment to promote engagement.
- Collaborated with staff members to enhance student success strategies.
- Prepared detailed reports on student performance for administrative review.
- Encouraged positive behavior through rewards and incentives programs.
- Utilized technology, including computers and projectors, to enhance lesson delivery.
Part Time Front Desk Agent
Hotel Gagan Plaza
Kanpur, Uttar Pradesh
06.2017 - 03.2020
- Resolved customer complaints promptly and courteously to enhance service quality.
- Scheduled group and special event reservations efficiently.
- Collaborated with colleagues to maintain seamless front desk operations.
- Monitored lobby security cameras to ensure safety and security.
- Managed cash drawer responsibly, ensuring accuracy throughout each shift.
- Assisted guests with check-in and check-out processes, enhancing overall experience.
Education
Master of Commerce - Business Administration And Management
J.S. University
Shikohabad India07-2021
Bachelor of Education - Commerce And English
Chhatrapati Shahu Ji Maharaj University
Kanpur India07-2019
Bachelor of Commerce - Business Administration And Management
Jiwaji University
Gwalior Madhya Pradesh05-2017
High School Diploma -
Shri Gauri Shankar Higher Secondary School
Gwalior04-2014
Skills
- Customer service and support
- Front desk operations
- Reservation management
- Inventory control
- Conflict resolution
- Team leadership
- Problem solving
- Scheduling coordination
- Time management
Certification
- The Ontario Secondary School Teachers' Federation Member
- Smart Serve
- Food Handler Certification
Timeline
Group Sales & Hotel Operations Manager
Comfort Inn and Suites
03.2024 - Current
Hotel Front Desk Supervisor
Comfort Inn and Suites
07.2023 - 03.2024
Business Teacher
The Chintels School
04.2020 - 05.2023
Assistant Teacher
PPN Girls Inter College
07.2017 - 03.2020
Part Time Front Desk Agent
Hotel Gagan Plaza
06.2017 - 03.2020
Master of Commerce - Business Administration And Management
J.S. University
Bachelor of Education - Commerce And English
Chhatrapati Shahu Ji Maharaj University
Bachelor of Commerce - Business Administration And Management
Jiwaji University
High School Diploma -
Shri Gauri Shankar Higher Secondary School
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