Saheralyn Vivar Valencia

• Delivered exceptional guest experiences through attentive and proactive service and quick response to issues.
• Answer calls and respond to emails, handle customer inquiries telephonically.
• Collecting daily, weekly and monthly employee timesheets.
• Calculating employee benefits and deductions.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Correspond with customers to resolve billing issues and queries.
• Research required information using available resources, manage and resolve customer complaints by troubleshooting.
• Evaluate, analyze and verify dates of service and billed amounts.
• Process orders, forms and applications, identify and escalate priority issues.
• Check to ensure that appropriate changes were made to resolve customers' problems.

• Answer calls and respond to emails, handle customer inquiries telephonically
• Research required information using available resources, manage and resolve customer complaints by troubleshooting.
• Provide customers with product and service information, enter new customer information into system
• Process orders, forms and applications, identify and escalate priority issues.
• Route calls to appropriate resource

• Providing a welcome service to our business passengers at Check in,

And at other customer service touch points and to assist in smoothing the customer journey through the airport.

• Assist Business customers during flight irregularities, coordinating communication with affected passengers to ensure passenger experience remains positive.
• Providing customer recognition to our frequent fliers through individual contact on each Journey through the airport.
• Secures information by completing data base backups.

• Takes and serves food and beverage order according to prescribed standards of service.
• Responsible for running the shift, staff breaks, schedule.
• Act as Front of the House In-Charge in the absence of the Front of the House Manager
• Responsible for ensuring smooth operation of the 2nd highest sales among all T.G.I.Friday’s Restaurants in the Middle East through effective leading the people in the right direction as per brand standards.
• Training In-Charge in accordance to T.G.I.Friday’s Culture
• Experienced in handling guest complaints

• Greeted guests, promoted specials and took orders.
• Assisted customers in choosing menu items by providing food complementing information.
• Operated manual and electric appliances to peel, slice and trim food.
  Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Provided dining service for patrons at this exclusive, fine dining restaurant.
  

• Uses the Point-of-Sale System in all payment transaction.
• Receives phone-in orders of dining guest.
• Generates shift close or end day report for the cash register & Credit card machine ensuring no outstanding balance against total cash sales & credit card sales, respectively.
• Answers phone calls directed to customer Service and transfers external phone calls to the designated section/ person.

• Handles Cash and Credit Payments, Account for all payments like security deposit, and Full payments for functions and events.
• Takes and serves food and beverage order according to prescribed standards of service.
• Oversees the set-up and delivery of service as well as the clearing of outlets and function rooms.

• Greeted guests, promoted specials and took orders.
• Assisted customers in choosing menu items by providing food complementing information.
• Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.