SAHELPREET KAUR
Burnaby,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Security Officer
Pacific Patrol Services
09.2023 - 01.2024
- Demonstrated proficiency in preparing and cooking a variety of dishes, ensuring high-quality standards and timely service
- Collaborated with kitchen staff to streamline processes and enhance overall kitchen efficiency
- Maintained open communication with servers and other team members to facilitate smooth service and address customer dietary preferences or restrictions
- Adapted quickly to high-pressure situations, maintaining composure during peak dining hours.
- Reported suspicious activities and persons to law enforcement.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted regular patrols of key areas to spot and control security concerns.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Officer
SSR Security Services
07.2022 - 08.2023
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority
- Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Receptionist Administrator
Southernstar Enterprises
02.2021 - 03.2022
- Prepared and cooked a variety of dishes, ensuring they met high-quality standards
- Collaborated with the kitchen team to improve efficiency and streamline processes
- Maintained open communication with servers and team members to ensure smooth service
- Adapted quickly to high-pressure situations, staying composed during peak dining.
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Handled complaints and questions, and re-directed calls to other team members.
Education
High School Diploma -
Canadian college
Skills
- Stockroom Management
- Educational Feedback
- Customer Complaint Resolution
- Order Fulfillment
- Microsoft Word
- Microsoft PowerPoint
Languages
English
Professional Working
Timeline
Security Officer
Pacific Patrol Services
09.2023 - 01.2024
Security Officer
SSR Security Services
07.2022 - 08.2023
Receptionist Administrator
Southernstar Enterprises
02.2021 - 03.2022
High School Diploma -
Canadian college
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