Sahej Walia
Toronto,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Money Out Specialist
TD Canada Trust
Markham, Ontario
01.2024 - Current
- Analyzed customer credit reports and financial statements to assess risk profiles.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Maintained accurate records of all loan transactions, including payments, balances, and interest rates.
- Advised customers on the various types of credit products available that best meet their
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Contact Center Representative - Credit Cards
TD CANADA TRUST
Markham, ON
06.2022 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained an individual year to date LEI score of 78.81 with 67 personal surveys.
- Demonstrated efficiency and quick thinking by having an AHT score of 322 in Q3.
- Was consistently over the goal with the advice metrics for Digital (385% to objective) and Deepen with (140% to objective) in Q3.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Always been an active member of the team by leading huddles and taking up mentorship for a team member helping them improve their AHT.
- Was chosen to take up a special Fraud Call Listening project; which not only helped the Loss & Prevention team but also help build individual confidence and growth
Sales Associate
Joe Fresh
Old Toronto, ON
06.2021 - 12.2021
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products, and services information.
- Processed online orders within a certain time limit in an efficient manner
Education
Post Graduate Diploma - Marketing Management - Financial Services
George Brown College
Toronto, ON08.2021
Post Graduate Diploma - International Business Management
George Brown College
Toronto, ON08.2020
Skills
- Over 5 years of experience in delivering excellent customer service
- Excellent communication skills communicate complex content in a clear manner
- Highly observant quick learner and multitasker
- Efficient at using MS Office tools
- Experience of working in a dynamic and time sensitive environment
- Thrives in a team environment
Additional Information
REFERENCES References available upon request
Timeline
Money Out Specialist
TD Canada Trust
01.2024 - Current
Contact Center Representative - Credit Cards
TD CANADA TRUST
06.2022 - Current
Sales Associate
Joe Fresh
06.2021 - 12.2021
Post Graduate Diploma - Marketing Management - Financial Services
George Brown College
Post Graduate Diploma - International Business Management
George Brown College
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