Summary
Overview
Work History
Education
Skills
Pro Bono
Certification
References
Timeline
Generic

Sahej Juneja

Toronto,Canada

Summary

Driven to leverage expertise in customer success to enhance service delivery and client relationships in a dynamic environment. Proven track record in service optimization, achieving higher client satisfaction through data analysis and collaborative problem-solving. Proficient in utilizing Google Analytics, Tableau, and CRM systems to monitor metrics and inform best practices. Seeking to utilize skills in a role focused on ensuring customer satisfaction and fostering long-term relationships with clients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Success Executive

Massage Addict
Toronto, ON
03.2021 - 02.2025
  • Optimized staff schedules to reduce costs and enhance efficiency.
  • Created data-driven dashboards for tracking clinic performance based on treatment patterns.
  • Built and nurtured strategic client relationships to align clinic goals with service delivery outcomes.
  • Led service optimizations, increasing client satisfaction by 20% and reducing handling time by 15%.
  • Collaborated with internal teams to address client challenges and co-create effective solutions.
  • Provided governance oversight by tracking KPIs, and reporting performance metrics to leadership.
  • Acted as a trusted advisor, offering tailored recommendations to enhance client operations, and drive service adoption.

Senior Brand Ambassador

American Eagle Outfitters
Toronto, ON
10.2018 - 08.2024
  • Delivered exceptional customer service in fast-paced environments, resolving inquiries across multiple communication channels.
  • Supported the management team in onboarding and training, reinforcing high service standards and customer satisfaction goals.
  • Contributed to continuous improvement by sharing frontline feedback to enhance processes, and reduce escalations.
  • Worked promotional events for different products, persuading customers to purchase and documenting sales.

Business Analyst

VoguePrive
New Delhi, India
02.2016 - 05.2018
  • Executed comprehensive analysis throughout software development life cycle, from requirement elicitation to website go-live.
  • Conducted market research and user interviews to extract actionable insights for product development.
  • Managed analysis and evaluation of marketing campaign performance in digital and e-commerce environments.
  • Leveraged Google Analytics and Google Tag Manager, implementing scripts that boosted performance by 20%.
  • Performed end-to-end testing, documentation, and support during launch of new website features.
  • Collaborated with subject matter experts to gather insights on existing systems and procedures.
  • Developed test plans, scenarios, scripts, cases, and results matrices to ensure system functionality validation.

Education

Post-Graduation - Business Analytics and Research

Centennial College
Scarborough, ON
09-2020

Post-Graduation - Hospitality and Tourism Management

Niagara College
Niagara-on-the-Lake, ON
04-2019

Bachelor of Business Administration -

University of Delhi
New Delhi, India
05-2015

Skills

  • Client engagement and relationship management
  • Service implementation and optimization
  • KPI tracking and analysis
  • Stakeholder management
  • Cross-functional collaboration
  • Google Analytics proficiency
  • Microsoft Office Suite expertise
  • SQL database management
  • Tableau data visualization
  • Excel spreadsheet skills
  • CRM tools utilization

Pro Bono

  • Canadian Red Cross, Personal Disaster Assistant, 2020, Assisted in personal disaster supervision across GTA with shelter, food, and clothing, offered emotional support to seniors, and managed logistics and inventory updates.
  • Toronto Humane Society, Animal Shelter Coordinator, 2023, Coordinated outreach programs, educating the community on responsible pet ownership and the importance of animal adoption.

Certification

CERTIFICATIONS

Certification: Marketing Cloud Email Specialist 2025

Certification: Certification: Customer Experience Management 2025

Certification: Environics Analytics and Prizm 2020

Certification: University of Michigan, Getting Started with Python 2020

References

References available upon request.

Timeline

Customer Success Executive

Massage Addict
03.2021 - 02.2025

Senior Brand Ambassador

American Eagle Outfitters
10.2018 - 08.2024

Business Analyst

VoguePrive
02.2016 - 05.2018

Post-Graduation - Business Analytics and Research

Centennial College

Post-Graduation - Hospitality and Tourism Management

Niagara College

Bachelor of Business Administration -

University of Delhi

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Sahej Juneja