Sahej Juneja
Toronto,Canada
Summary
Driven to leverage expertise in customer success to enhance service delivery and client relationships in a dynamic environment. Proven track record in service optimization, achieving higher client satisfaction through data analysis and collaborative problem-solving. Proficient in utilizing Google Analytics, Tableau, and CRM systems to monitor metrics and inform best practices. Seeking to utilize skills in a role focused on ensuring customer satisfaction and fostering long-term relationships with clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Executive
Massage Addict
Toronto, ON
03.2021 - 02.2025
- Optimized staff schedules to reduce costs and enhance efficiency.
- Created data-driven dashboards for tracking clinic performance based on treatment patterns.
- Built and nurtured strategic client relationships to align clinic goals with service delivery outcomes.
- Led service optimizations, increasing client satisfaction by 20% and reducing handling time by 15%.
- Collaborated with internal teams to address client challenges and co-create effective solutions.
- Provided governance oversight by tracking KPIs, and reporting performance metrics to leadership.
- Acted as a trusted advisor, offering tailored recommendations to enhance client operations, and drive service adoption.
Senior Brand Ambassador
American Eagle Outfitters
Toronto, ON
10.2018 - 08.2024
- Delivered exceptional customer service in fast-paced environments, resolving inquiries across multiple communication channels.
- Supported the management team in onboarding and training, reinforcing high service standards and customer satisfaction goals.
- Contributed to continuous improvement by sharing frontline feedback to enhance processes, and reduce escalations.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
Business Analyst
VoguePrive
New Delhi, India
02.2016 - 05.2018
- Executed comprehensive analysis throughout software development life cycle, from requirement elicitation to website go-live.
- Conducted market research and user interviews to extract actionable insights for product development.
- Managed analysis and evaluation of marketing campaign performance in digital and e-commerce environments.
- Leveraged Google Analytics and Google Tag Manager, implementing scripts that boosted performance by 20%.
- Performed end-to-end testing, documentation, and support during launch of new website features.
- Collaborated with subject matter experts to gather insights on existing systems and procedures.
- Developed test plans, scenarios, scripts, cases, and results matrices to ensure system functionality validation.
Education
Post-Graduation - Business Analytics and Research
Centennial College
Scarborough, ON09-2020
Post-Graduation - Hospitality and Tourism Management
Niagara College
Niagara-on-the-Lake, ON04-2019
Bachelor of Business Administration -
University of Delhi
New Delhi, India05-2015
Skills
- Client engagement and relationship management
- Service implementation and optimization
- KPI tracking and analysis
- Stakeholder management
- Cross-functional collaboration
- Google Analytics proficiency
- Microsoft Office Suite expertise
- SQL database management
- Tableau data visualization
- Excel spreadsheet skills
- CRM tools utilization
Pro Bono
- Canadian Red Cross, Personal Disaster Assistant, 2020, Assisted in personal disaster supervision across GTA with shelter, food, and clothing, offered emotional support to seniors, and managed logistics and inventory updates.
- Toronto Humane Society, Animal Shelter Coordinator, 2023, Coordinated outreach programs, educating the community on responsible pet ownership and the importance of animal adoption.
Certification
CERTIFICATIONS
Certification: Marketing Cloud Email Specialist 2025
Certification: Certification: Customer Experience Management 2025
Certification: Environics Analytics and Prizm 2020
Certification: University of Michigan, Getting Started with Python 2020
References
References available upon request.
Timeline
Customer Success Executive
Massage Addict
03.2021 - 02.2025
Senior Brand Ambassador
American Eagle Outfitters
10.2018 - 08.2024
Business Analyst
VoguePrive
02.2016 - 05.2018
Post-Graduation - Business Analytics and Research
Centennial College
Post-Graduation - Hospitality and Tourism Management
Niagara College
Bachelor of Business Administration -
University of Delhi
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