SAHEED KEHINDE
Hamilton,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Business Owner
ONZUFAH INVESTMENT
01.2019 - 09.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
Assistant Store Manager
NIGERIAN RAILWAY CORPORATION
01.2013 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
High School Diploma -
CANADA INSTITUTE OF MANAGEMENT AND TECHNOLOGY
Mississauga, ON12.2024
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Work Planning and Prioritization
- Relationship Building
- Project Management
- Budget Control
- Cost Control and Budgeting
Languages
English
Professional Working
Timeline
Business Owner
ONZUFAH INVESTMENT
01.2019 - 09.2023
Assistant Store Manager
NIGERIAN RAILWAY CORPORATION
01.2013 - 12.2019
High School Diploma -
CANADA INSTITUTE OF MANAGEMENT AND TECHNOLOGY
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