Saheed Abdulraheem
Etobicoke,Canada
Summary
Customer-focused Telecommunications Sales Associate skilled in engaging clients and delivering tailored solutions to enhance satisfaction and retention. Expertise in recommending telecom products and services while driving sales growth. Strong background in CRM tools and process improvements that elevate customer experiences in dynamic environments.
Overview
10
10
years of professional experience
Work History
AI Data Specialist
Hugo Technologies, Inc.
01.2024 - 06.2025
- Engaged with clients to understand needs and deliver tailored solutions, improving satisfaction and retention.
- Communicated technical concepts clearly to non-technical customers, enhancing product understanding.
- Maintained high-quality service delivery in fast-paced environments with strong attention to detail.
- Collaborated with teams to improve processes and customer experience.
System Administrator / Database Administrator
Unnab Microfinance Bank Ltd.
11.2015 - 12.2018
- Provided technical support to customers and staff, resolving system and connectivity issues.
- Built strong customer relationships by delivering reliable service and timely issue resolution.
- Improved operational efficiency and customer satisfaction through process enhancements.
- Supported communication systems and ensured consistent service delivery.
Education
Higher National Diploma - Computer Science
Federal Polytechnic Ilaro
01-2023
National Diploma - Computer Science
Federal Polytechnic Ilaro
01-2015
Skills
- Telecommunications Sales & Upselling
- Customer Relationship Management (CRM)
- Product Knowledge (Mobile, Internet, Plans)
- Lead Generation & Conversion
- Customer Needs Assessment
- Conflict Resolution & Objection Handling
- Technical Support & Troubleshooting
- Sales Targets & Performance Tracking
- SQL querying
- Data visualization
- AI model training
- Database management
- System troubleshooting
- Technical support
- Attention to detail
Timeline
AI Data Specialist
Hugo Technologies, Inc.
01.2024 - 06.2025
System Administrator / Database Administrator
Unnab Microfinance Bank Ltd.
11.2015 - 12.2018
Higher National Diploma - Computer Science
Federal Polytechnic Ilaro
National Diploma - Computer Science
Federal Polytechnic Ilaro