Saheba Segu
Summary
Personable and dedicated Customer Success Manager with extensive experience in SaaS. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
View, Inc.
05.2022 - 04.2023
- Provided customer onboarding and training to ensure successful product adoption.
- Managed customer inquiries and complaints in a professional manner.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Conducted regular check-ins with clients to ensure their needs were met.
- Drove customer escalations to resolution by engaging directly with clients.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Provided guidance on how customers can maximize the value they receive from products and services.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
Merchant Acquisition & Publisher Sales Manager
Bonsai
09.2020 - 04.2022
- Responsible for developing core sales processes for targeting mid-market and enterprise accounts.
- Developed promotional campaigns to boost sales volume, profits and client adoption.
- Analyzed sales data to identify trends in consumer behavior.
- Worked in a cross-functional team setting to close new business deals.
- 100% quota attainment.
- Prepared periodic reports on client performance metrics for senior management review.
Sabbatical
09.2019 - 09.2020
- Voluntarily took time off to focus on personal development (health and travel)
- Cared for family members during COVID-19 pandemic.
Enterprise Account Executive
Shopify
07.2018 - 08.2019
- Worked with new businesses ranging from $1M-$250M in revenue through both inbound and outbound initiatives; performed technical demonstrations.
- Consistently delivered results, and worked with the top-performing sales team; performed at an average of 130% per quarter.
- Collaborated with sales support, product delivery and customer service departments to manage service delivery and build client retention.
- Obtained new leads through targeted sales plans.
- Provided product demonstrations for customers to showcase features, handle concerns and capitalize on new sales opportunities.
Business Development Representative
TouchBistro
05.2017 - 07.2018
- Planned and executed new business strategies for entering new markets in North American restaurant POS industry.
- Led implementation of new outreach strategies amongst BDR and Sales teams.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Provided regular updates on progress towards meeting monthly targets.
- 115% quota attainment.
Education
Bachelor of Arts - Political Science
Wilfrid Laurier University
Waterloo, ON05-2017
Skills
- Enterprise Stakeholder Management
- Data-Driven and Analytical
- Project Management
- Adaptable: experience in achieving results in fast-paced, ambiguous environments
- Revenue Growth
- Sales Proficiency
- CRM Software (Salesforce and Hubspot)
- Excel, Looker, Splunk, Zendesk
Passion Project
With a strong passion for cooking and all things food, I founded @forkingdelicious.co in 2022. Here, I share recipes and dining experiences. In my journey so far, I have collaborated with restaurants internationally through content creation. This has been a great opportunity for me to learn more about social media marketing and creating high impact content.
Timeline
Customer Success Manager
View, Inc.
05.2022 - 04.2023
Merchant Acquisition & Publisher Sales Manager
Bonsai
09.2020 - 04.2022
Sabbatical
09.2019 - 09.2020
Enterprise Account Executive
Shopify
07.2018 - 08.2019
Business Development Representative
TouchBistro
05.2017 - 07.2018
Bachelor of Arts - Political Science
Wilfrid Laurier University
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