SAHATTAYA (POOM) TEERAWATTANAKUL
Garden Grove
Summary
Supervisor with a proven track record in customer service, cash control, and visual merchandising. Committed to customer experiences and driving operational efficiency.
Overview
23
23
years of professional experience
Work History
Supervisor
Hudson Group Retail Specialists
Santa Ana John Wayne Airport
07.2007 - 01.2026
- Supervised daily operations to ensure efficient workflow and excellent customer service.
- Implemented visual merchandising strategies to enhance store presentation.
- Monitored sales performance and adjusted strategies to meet changing customer demands.
- Ensured compliance with health and safety regulations in the retail environment.
- Promoting a positive shopping experience.
- Resolved customer inquiries and complaints effectively, in a timely manner, while ensuring customer satisfaction.
- Completed opening, closing, cash control, and shift change functions to maintain operational standards each day.
- POS System.
Lead Server
Electra Cruises
Newport Beach
03.2003 - 09.2007
- Welcomed guests with a personable attitude.
- Handled customer inquiries and resolved service issues promptly.
- Managed a staff of eight servers, delegating tasks, and ensuring timely completion.
- Worked with management to coordinate special functions and events.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Set up tables, food stations, and dining areas to prepare for the next shift or large parties.
- Responded to cleaning duties at the end of the shift.
Education
Bachelor of Arts - Humanities
Bangkok University
Bangkok Thailand05-1993
Skills
- Customer service
- Cash control
- Visual merchandising
- Problem solving
Timeline
Supervisor
Hudson Group Retail Specialists
07.2007 - 01.2026
Lead Server
Electra Cruises
03.2003 - 09.2007
Bachelor of Arts - Humanities
Bangkok University