Sahar Marzi
Alameda
Summary
Offering strong ability to learn and adapt quickly in healthcare environment. Brings understanding of patient care principles and ability to manage patient records and coordinate care services efficiently. Ready to use and develop communication and organizational skills in PCC role.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
LaserAway
05.2024 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Guide clients through in-depth consultations to help them select treatments tailored to their needs and aesthetic goals.
- Consistently meet and exceed individual sales targets, conversion rates, and average ticket values by delivering expert advice and building trust with clients.
- Recommend additional products and services to enhance client results, contributing to clinic revenue goals and long-term client satisfaction.
- Assist clients with financing solutions like Care Credit, ensuring a seamless and transparent transaction process.
- Manage patient check-ins, check-outs, and scheduling with efficiency and professionalism, upholding LaserAway’s brand standards.
- Assist clinicians by preparing treatment rooms, organizing schedules, and helping with operational tasks such as patient numbing and shaving.
- Engage in daily huddles to align on sales strategies and participate in regular check-ins with management to review KPIs and performance goals.
Sales
BDD Wholesale
01.2023 - 03.2024
- Track and manage sales data, customer accounts, and consultations using Salesforce CRM
- Identify business development opportunities and coordinate with the sales team to develop presentations, qualify leads, and develop sales strategies for the territory
- [Continuously surpassed monthly sales targets by 9% for this year] and [maintained 97.5% positive customer reviews over 8 consecutive months]
- Establish rapport with sales prospects, build positive long-term relationships to encourage continuous business
- Build relationships with key decision makers within the glass product industry, conduct sales negotiations, and utilize strategic selling techniques to enhance annual revenue growth by $200K per year
Retail Sales Consultant
Nordstrom
02.2020 - 12.2022
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
Nordstrom
05.2018 - 01.2020
- Exceed customer satisfaction goals by [15%-30% month over month] and identify opportunities to improve the customer experience
- Communicated with customers calmly and professionally to identify appropriate solutions [and support an annual store customer satisfaction score of 91%]
- Identify solutions to customer issues, including defective products, refunds, store credit, [and achieve customer satisfaction ratings of 91%-94% YOY]
- Utilize product knowledge to guide customers in making informed purchasing decisions with an emphasis on integrity, [resulting in a 95% customer satisfaction rating]
- Manage in-person and telephone complaints and requests from more than [100 customers daily]
- Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
- Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
- Restocked shelves, prepared for sales, and organized sales floor
- Provide support to customers, field inquiries to identify ideal fashion products, and provide recommendations based on customer needs
- Demonstrated product knowledge and provided quality customer service, resulting in an average score of 92% on customer satisfaction surveys
- Provided attentive and professional customer service in person and over the phone to build brand loyalty
Education
Associate of Science - Nursing
Merritt College
Oakland, CA01-2027
Bachelor of Science - Psychology
Sacramento State
Sacramento, CA01-2022
Skills
- Customer Service
- Customer Relationships
- Clerical Skills
- Front Desk
- Excellent Interpersonal
- Medical Terminology
- Patient billing
- Compassion
- Mathematics
- Ability to work effectively with minimal supervision
- Check-In
- Scheduling
- Excellent communication (both oral & written)
- Organizational skills
- Time management
- Listening skills
- Adaptability
- Merchandising and sales
- Sales Reports Creation
Timeline
Patient Care Coordinator
LaserAway
05.2024 - 08.2024
Sales
BDD Wholesale
01.2023 - 03.2024
Retail Sales Consultant
Nordstrom
02.2020 - 12.2022
Customer Service Representative
Nordstrom
05.2018 - 01.2020
Associate of Science - Nursing
Merritt College
Bachelor of Science - Psychology
Sacramento State
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