Sahar Mankal
Gloucester
Summary
Dedicated and adaptable professional with a proven track record in customer service, organizational management, and team collaboration. Experienced in front desk operations, financial transactions, and resolving customer concerns with professionalism and efficiency. Known for exceptional interpersonal skills, a strong work ethic, and the ability to thrive in dynamic, fast-paced environments. A quick learner with a passion for providing outstanding service, maintaining organizational excellence, and contributing to team success. Currently pursuing an Honors degree in Cognitive Science with a Major in Psychology and a Minor in Business, bringing a unique perspective to problem-solving and communication.
Overview
5
5
years of professional experience
Work History
Receptionist
Hilton Garden Inn Ottawa Airport
04.2023 - Current
- Greet incoming visitors and customers professionally, providing friendly and knowledgeable assistance to create a positive first impression.
- Oversee front desk operations, including booking reservations, managing check-ins/check-outs, and addressing guest inquiries with prompt and exceptional service.
- Resolve customer problems and complaints professionally, maintaining high satisfaction standards.
- Prepare and distribute detailed reports for front desk and housekeeping teams, ensuring seamless hotel operations.
- Accurately process payments, including cash and credit transactions, while maintaining secure financial records.
- Answer phones promptly, directing calls to appropriate departments and enhancing communication efficiency.
- Maintain a clean and organized front desk and reception area, restocking supplies as needed and contributing to a welcoming environment.
- Collaborate with team members to manage room deliveries, communication, and daily operational excellence.
Receptionist
Homewood Suites by Hilton Ottawa Airport
05.2022 - 04.2023
- Managed front desk operations, including booking and canceling reservations, handling guest check-ins/check-outs, and resolving customer inquiries.
- Provided exceptional guest service, ensuring satisfaction and resolving complaints promptly and professionally.
- Prepared and distributed front desk and housekeeping reports, maintaining accurate records to support hotel operations.
- Processed cash, credit, and other payment methods with accuracy and ensured secure handling of financial transactions.
- Maintained cleanliness and organization of the front desk, coffee station, and suite shop, restocking supplies as needed.
- Collaborated with team members to coordinate room deliveries, ensure efficient communication, and uphold operational standards.
Receptionist
Cappucci Hair Studio
07.2020 - 06.2022
- Provided exceptional front-desk service by greeting clients, answering inquiries, and managing appointment bookings and cancellations.
- Processed cash and credit transactions accurately, secured daily revenue, and maintained financial records.
- Assisted in daily salon operations, including opening/closing duties, organizing inventory, and restocking products.
- Maintained a clean and welcoming environment by performing laundry, sanitizing workspaces, and disposing of waste.
- Supported the team by coordinating schedules, managing client flow, and addressing customer concerns promptly and professionally.
Crew Member and Shift Supervisor
Dairy Queen
06.2020 - 09.2021
- Delivered excellent customer service in a fast-paced environment by assisting customers with orders and resolving complaints.
- Prepared food items following strict food safety and handling protocols.
- Operated cash registers, processed transactions accurately, and balanced cash drawers at the end of shifts.
- Collaborated with team members to ensure smooth operations during peak hours.
- Performed opening and closing duties, including cleaning, restocking supplies, and maintaining equipment.
- Adapted to evolving Covid-19 protocols to ensure customer and staff safety.
Retail Worker
Carter’s Osh Kosh
06.2020 - 09.2020
- Delivered exceptional customer service by assisting shoppers with product selection and resolving inquiries.
- Accurately managed cash and credit transactions, and maintained balanced registers.
- Organized and maintained store displays and inventory to ensure a clean and welcoming environment.
- Collaborated with team members to achieve sales targets and maintain store standards.
- Managed incoming shipments and contributed to inventory organization.
- (closed due to covid-19)
Education
Bachelor of Arts - Cognitive Science, Major in Psychology, Minor in Business
Carleton University
06-2025
High School Diploma -
St. Francis Xavier High School
06.2021
Skills
- Outgoing and Personable: Strong interpersonal skills, easily building rapport with clients and colleagues
- Hardworking and Responsible: Dedicated to completing tasks with a high level of reliability and accountability
- Organizational Skills: Skilled at managing schedules, maintaining accurate records, and ensuring efficient operations
- Quick Learner: Ability to learn and retain new information quickly, adapting to changing environments and roles
- Teamwork and Collaboration: Experienced in working effectively both independently and in team settings to achieve goals
- Customer Service Excellence: Proven ability to provide friendly, knowledgeable assistance and resolve customer concerns professionally
- Cash Handling and Financial Accuracy: Proficient in processing transactions, maintaining balanced cash registers, and securing financial records
- Problem-Solving: Skilled at addressing and resolving customer complaints, ensuring satisfaction and maintaining positive relationships
- Time Management: Able to prioritize tasks, meet deadlines, and manage multiple responsibilities effectively
- Multitasking: Successfully balance various duties in dynamic, fast-paced environments
- Adaptability: Quickly learn new tools, protocols, and workflows, excelling in diverse workplace settings
- Attention to Detail: Maintain cleanliness and organization in workspaces, ensuring operational efficiency and positive impressions
Languages
English
Native or Bilingual
Arabic
Limited Working
French
Limited Working
Timeline
Receptionist
Hilton Garden Inn Ottawa Airport
04.2023 - Current
Receptionist
Homewood Suites by Hilton Ottawa Airport
05.2022 - 04.2023
Receptionist
Cappucci Hair Studio
07.2020 - 06.2022
Crew Member and Shift Supervisor
Dairy Queen
06.2020 - 09.2021
Retail Worker
Carter’s Osh Kosh
06.2020 - 09.2020
Bachelor of Arts - Cognitive Science, Major in Psychology, Minor in Business
Carleton University
High School Diploma -
St. Francis Xavier High School
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