Sahar Banaie
Thornhill,Ontario
Summary
Results-driven professional with a strong background in sales and operations management. Expertise in building customer relationships, analyzing market trends, and training teams to exceed sales targets. Focused on maximizing organizational success and improving client satisfaction.
Overview
26
26
years of professional experience
Work History
Sales Manager
MUST/ Home Societe ( g2mc)
Toronto, Ontario
12.2023 - 10.2025
- > Developed sales strategies increasing customer engagement and product interest.
- > Analyzed market trends to uncover new business opportunities and target audiences.
- > Fostered customer relationships, enhancing satisfaction and retention across sectors.
- > Trained team on effective selling techniques and comprehensive product knowledge.
- > Prepared sales reports to track performance and steer future strategies.
- > Crafted sales plans and goals to achieve revenue objectives.
- > Established relationships with key clients, maintaining existing customer base.
- > Conducted meetings with staff to review quarterly and yearly objectives.
General Manager
Moose Knuckles
Toronto, Ontario
05.2022 - 03.2023
- Oversaw daily business operations, managing budgeting, staffing, and customer service activities.
- Implemented inventory management strategies to maintain optimal stock levels.
- Managed financial budgets and expenses to ensure operational stability.
- Tracked monthly sales and generated reports for strategic planning initiatives.
- Fostered collaboration and accountability within teams to enhance performance.
- Established employee recognition programs to motivate achievement of goals.
- Compiled comprehensive performance reports for senior leadership.
- Delivered exceptional client experiences through effective leadership of associates and managers.
General Manager
SMCP Sandro/Maje
Toronto, Ontario
04.2021 - 05.2022
- Directed daily operations to optimize workflow and uphold high standards.
- Cultivated collaboration and accountability within the team to enhance performance.
- Implemented inventory management strategies, maintaining optimal stock levels.
- Conducted training sessions on duties, policies, and procedures for employees.
- Developed service and sales strategies to boost retention and revenue.
Operations/Visual Merchandising Manager
Victoria's Secret
Toronto, Ontario
03.2017 - 01.2020
- Created visual merchandising strategies to enhance brand presentation and elevate customer experience.
- Collaborated with store teams for effective implementation of seasonal displays and promotions.
- Analyzed customer buying patterns to optimize product placement and improve inventory flow.
- Organized promotional events, resulting in a 10% increase in store traffic and sales.
Department Manager
Nordstrom
Toronto, Ontario
05.2016 - 02.2017
- Managed staff scheduling and training, optimizing team performance through strategic planning.
- Implemented visual merchandising strategies, increasing customer attraction and boosting sales figures.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Conducted regular staff meetings, fostering teamwork and disseminating crucial updates.
- Facilitated employee development with targeted coaching and mentoring programs.
- Collaborated cross-departmentally to ensure seamless operations across multiple teams.
- Participated in strategic planning sessions with top executives from various divisions.
General Manager
American Eagle Outfitters Flagship
Toronto, Ontario
05.2014 - 09.2015
- Oversaw daily business operations, including budgeting, staffing, and inventory control.
- Implemented inventory management strategies to ensure optimal stock levels.
- Tracked monthly sales data to generate insightful reports for business development.
- Managed team performance to foster collaboration and accountability among staff.
- Guided management and supervisory staff to enhance operational efficiency.
- Directed financial budgeting and expense management for stability.
- Facilitated customer service and sales initiatives to drive revenue growth.
General Manager of Operations
Victoria's Secret
06.2011 - 10.2013
- Led training programs to enhance staff performance and customer engagement skills.
- Coordinated cross-functional teams to optimize processes and boost workflow efficiency.
- Analyzed sales data to identify trends that informed operational decisions.
- Facilitated meetings to communicate goals, updates, and operational changes.
- Assessed employee performance and provided constructive feedback for improvement.
- Implemented strategies to enhance customer experience through better service delivery.
- Established key performance indicators to monitor progress towards organizational objectives.
- Delivered quality assurance practices that resulted in positive customer experiences.
General Manager
Nine West (Sherson Group)
Toronto, Ontario
07.2005 - 05.2011
- Fostered collaboration and accountability within team to enhance performance levels.
- Implemented inventory management strategies, ensuring consistent optimal stock levels.
- Coordinated marketing initiatives to increase brand visibility and customer engagement.
- Developed training programs to elevate employee skills and enhance service quality.
- Oversaw financial budgeting and managed expenses to ensure operational stability.
- Resolved customer complaints swiftly while maintaining high service delivery standards.
- Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.
Store Manager
Calderone (Aldo Group)
04.2000 - 07.2005
- Managed daily store operations while ensuring compliance with company policies.
- Trained and mentored staff on customer service excellence and product knowledge.
- Oversaw inventory management, maintaining optimal stock levels.
- Developed visual merchandising strategies to enhance product displays and attract customers.
- Implemented loss prevention measures, effectively reducing shrinkage risks.
- Coordinated promotional events to increase customer engagement in-store.
- Fostered a positive team environment through effective communication and support.
- Reviewed customer feedback to drive operational improvements and enhance satisfaction.
Education
Associate of Arts - English Literature
University of Toronto
Toronto10-2001
High School Diploma -
Geschwister Sholl
Winnenden, Germany 08-1997
Skills
- Sales strategy and market analysis
- Customer relationship management
- Team training and leadership development
- Performance reporting
- Inventory management
- Effective communication and relationship building
Languages
German
Native/ Bilingual
Farsi
Full Professional
Timeline
Sales Manager
MUST/ Home Societe ( g2mc)
12.2023 - 10.2025
General Manager
Moose Knuckles
05.2022 - 03.2023
General Manager
SMCP Sandro/Maje
04.2021 - 05.2022
Operations/Visual Merchandising Manager
Victoria's Secret
03.2017 - 01.2020
Department Manager
Nordstrom
05.2016 - 02.2017
General Manager
American Eagle Outfitters Flagship
05.2014 - 09.2015
General Manager of Operations
Victoria's Secret
06.2011 - 10.2013
General Manager
Nine West (Sherson Group)
07.2005 - 05.2011
Store Manager
Calderone (Aldo Group)
04.2000 - 07.2005
Associate of Arts - English Literature
University of Toronto
High School Diploma -
Geschwister Sholl