Sahar Baloutch
Brampton,ON
Summary
Dynamic and detail-oriented professional seeking a challenging role within a reputable organization to leverage extensive knowledge and skills while contributing to team success. Proven expertise in customer service and administrative functions, complemented by a solid foundation in medical terminology from a science-based undergraduate program. Thrives in fast-paced environments, showcasing strong multitasking and problem-solving capabilities, along with exceptional verbal, organizational, and written communication skills. Committed to fostering an inclusive healthcare environment by adhering to safety protocols and enhancing organizational goals through innovative thinking and effective leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist and Phlebotomist
Countryside Medical Centre
06.2023 - Current
- Managed patient check-in and appointment scheduling, ensuring efficient office flow.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic medical record (EMR) systems for streamlined access, specifically efficient in ACCURO
- Assisted in billing inquiries and insurance verification, facilitating timely patient services.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Maintained patient databases and updated information in alignment with PHIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Aided with prescription refill requests.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Collected blood samples using various venipuncture techniques to ensure patient comfort and safety.
- Maintained accurate patient records and lab documentation, ensuring compliance with regulatory standards.
- Streamlined workflow processes to enhance efficiency and reduce wait times for patients in busy environments.
- Collaborated with healthcare teams to coordinate sample collection schedules, improving overall operational flow.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
Administrative Clerk/ Receptionist
Baloutch 786 Logistics LTD
03.2020 - 03.2023
- Manage the companies’ trucking orders or deliveries (e.g. different timings, amount of goods, costs, etc.)
- Complete file work and administrative tasks to keep track of the goods being delivered or received
- Calculating companies’ revenue and expenses
- Keep contact and manage services that are being done with other companies to ensure efficient and safe deliveries
- Receiving calls and taking notes of things that need to be changed or added to orders by drivers, owner and others
Education
Bachelor of Science - Kinesiology & Health Science
York University
Keele, ON08.2025
High School Diploma -
Castlebrooke Secondary School
Brampton, ON09.2022
Skills
- Record preparation
- Front desk operations
- PHIPAA compliance
- Patient check-in
- Patient scheduling
- Electronic charting
- Data entry
- Insurance verification
- Appointment management
- Appointment scheduling
- Medical charting
- Follow-up skills
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Certification
- Peel District School Board - Award of Distinction- Sept 2018
- First aid and CPR training - May 2021
- Ontario Scholar - June 2022
- Principal Award and Head of Student Council - June 2022
- Phlebotomist Training Certificate - May 2023
- Medical Terminology Certificate Ontario - July 2024
Timeline
Medical Office Receptionist and Phlebotomist
Countryside Medical Centre
06.2023 - Current
Administrative Clerk/ Receptionist
Baloutch 786 Logistics LTD
03.2020 - 03.2023
High School Diploma -
Castlebrooke Secondary School
Bachelor of Science - Kinesiology & Health Science
York University