Sahar Armani
Scarborough
Summary
Customer Service and Administrative Professional with over 4 years of progressive experience in client support, order processing, and technical assistance across manufacturing, education, financial, and nonprofit sectors. Adept at managing high volumes of quotes and orders, resolving product-related inquiries, and supporting customers with professionalism and speed. Proven ability to work with ERP, quoting, and CRM systems (QuickBooks, CIS, Salesforce), interpret product specifications, and communicate with dealers, partners, and consumers. Committed to delivering accurate, timely service with a customer-first mindset in compliance-driven environments.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Raz Design Inc.
03.2024 - Current
- Handle incoming calls and inquiries from Durable Medical Equipment (DME) dealers regarding product information, pricing, and order status for specialized commode and shower chairs.
- Generate over 40 quotes daily using internal CIS configuration and quote builder software, tailoring orders to client specifications.
- Process 40+ orders per day through QuickBooks, ensuring order accuracy, inventory updates, and invoice generation.
- Troubleshoot order-related concerns and guide clients through product configuration, shipping logistics, and warranty questions.
- Serve as a key point of contact between internal teams (production/shipping) and external dealer clients to ensure timely delivery and issue resolution.
Administrator
Ontario Virtual School
01.2023 - 02.2024
- Delivered high-volume front-line support to over 15,000 students and 150+ teachers across digital platforms (phone, email, chat).
- Entered and maintained payment and enrollment data across learning management and university application systems.
- Resolved student and parent issues related to course access, billing, and platform use with empathy and efficiency.
- Coordinated internal communications to streamline issue resolution and maintain smooth academic operations.
Client Service Associate
TD Bank
08.2021 - 11.2021
- Performed cash handling and transaction processing for client accounts, maintaining regulatory compliance and security standards.
- Built trust with customers through proactive communication and personalized service in a fast-paced call queue and in-person environment.
- Supported financial product inquiries and promoted client retention through professional and empathetic interactions.
Education
Bachelor of Commerce - Business Management
Toronto Metropolitan University
Skills
- QuickBooks, CIS Quote Builder, Salesforce
- Microsoft Excel, Word, Outlook, PowerPoint
- CRM Systems Database Management Adobe Reader Canva
Core Competencies
- High-Volume Quote & Order Processing
- Parts/Product Configuration Support
- Customer Service (Phone, Email, B2B)
- QuickBooks, ERP & Quote Builder Software
- Order Entry & Invoicing | Payment Processing
- CRM & Documentation (Salesforce, CIS, LMS)
- Microsoft Office (Excel, Outlook, Word, PowerPoint)
- Product Troubleshooting & Technical Assistance
- Bilingual Communication (English | Basic French)
- Confidentiality | Time Management | Accuracy
Additional Highlights
- Experience working with manufacturing products, parts configuration, and warranty processes
- Strong multitasking skills, consistently meeting high daily volumes of quotes and orders
- Proven ability to communicate with diverse stakeholders and maintain service excellence
- Adaptable in remote, hybrid, and in-person work environments
Timeline
Customer Service Representative
Raz Design Inc.
03.2024 - Current
Administrator
Ontario Virtual School
01.2023 - 02.2024
Client Service Associate
TD Bank
08.2021 - 11.2021
Bachelor of Commerce - Business Management
Toronto Metropolitan University
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