Sahand Mousavi

• Oversee business operations, finance, marketing, and project management, ensuring organizational growth.
• Develop strategic solutions to enhance operational efficiency and streamline workflows.
• Manage budgeting, payroll, and financial planning, ensuring cost-effectiveness.
• Coordinate multiple projects, from planning to execution, ensuring timely completion.
• Supervise and support team members, fostering a collaborative and productive work environment.

• Assisted in design, drafting (AutoCAD, Revit), and technical documentation for engineering projects
• Collaborated with project managers on budgeting, planning, and data analysis to improve project efficiency
• Developed spreadsheets for calculations and cost estimates, aiding in project feasibility assessments
• Acted as a liaison between engineering teams, contractors, and stakeholders, ensuring smooth communication
• Gained experience in administrative project coordination, preparing reports and managing workflows

• Delivered exceptional customer support via phone and chat, maintaining 90%+ customer satisfaction ratings
• Handled complex inquiries and technical troubleshooting, ensuring prompt and effective resolutions
• Proactively upsold and promoted services, contributing to company revenue growth
• Managed multiple interactions simultaneously, prioritizing efficiency and customer experience
• Coordinated deliveries and tracked merchandise shipments, ensuring timely fulfillment

• Company Overview: Import & Export Agency
• Founded and managed an import/export agency, overseeing daily operations, logistics, and international trade
• Developed business strategies that led to increased market share and profitability
• Negotiated contracts with international suppliers, merchants, and shipping companies to facilitate smooth trade operations
• Managed financial planning, budgeting, and risk assessment, ensuring business sustainability
• Led a team, supervising employees in operations, marketing, and client relations
• Implemented logistics and supply chain solutions, optimizing import/export efficiency
• Built strong relationships with customs authorities, regulatory bodies, and industry partners to ensure compliance
• Successfully scaled the business before selling it, demonstrating entrepreneurial and business acumen
• Import & Export Agency

• Assisted senior engineers in surveying, structural design, and project planning
• Conducted site surveying and data collection to support project development
• Helped with AutoCAD & Revit drafting and design tasks, ensuring accurate project documentation
• Assisted in scheduling and coordinating project activities, ensuring timely task execution
• Attended and documented project meetings, preparing reports and following up on action items
• Performed data entry and project tracking, maintaining organized records for engineering projects
• Supported the construction manager with administrative and operational tasks
• Collaborated with teams to ensure compliance with safety regulations and quality standards

• Coordinated vessel operations, ensuring smooth arrival and departure by liaising with Vessel Traffic Services (VTS) and port authorities
• Communicated with shipowners, crew members, and port officials, ensuring all regulatory and operational requirements were met
• Managed supply chain logistics, ensuring ship crews received food, fuel, and essential provisions by coordinating with merchants and suppliers
• Processed crew requests, handling documentation, scheduling, and ensuring compliance with maritime regulations
• Entered and maintained vessel and cargo data in the company’s internal server, ensuring up-to-date records
• Scheduled and led meetings with stakeholders, providing updates and resolving operational challenges
• Assisted in customs clearance procedures, preparing necessary documentation for import/export operations
• Monitored cargo handling and port activities, ensuring compliance with safety and efficiency standards
• Worked under high-pressure conditions, adapting quickly to last-minute changes in vessel schedules