Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Sports Awards
Timeline
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Sahana Vimalarasa

Sahana Vimalarasa

Scarborough,ON

Summary

Experienced Personal Banker with strong mathematical skills and a devotion to customer service. Highly adept in banking transactions, bringing forth a proven track record of client satisfaction. Knowledgeable about credit and loan processes and committed to continually enhancing my skills and banking expertise. A strong team member with the ability to work independently, as well as within a division.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Banking Associate

Hatton National Bank
Jaffna, Sri Lanka
09.2020 - 08.2023
  • Work as a team with other tellers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special request as needed.
  • Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
  • Provided customer service to clients regarding banking products and services.
  • Processed loan applications and reviewed credit reports for accuracy.
  • Performed daily operations such as balancing cash drawers and reconciling transactions.
  • Handled incoming calls from customers regarding their accounts or banking needs.
  • Actively participated in monthly sales meetings to discuss strategies for increasing sales volume.
  • Assisted other departments within the bank when needed such as answering phones or filing documents.
  • Helped customers understand and use mobile applications and online banking.

Banking Associate

Hatton National Bank
Wellawatte, Sri Lanka
09.2017 - 08.2020
  • Handled account transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts
  • Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
  • Maintained student files for the customers who are studying abroad under student Visa and handling their outward telegraphic transfers and student payments
  • Processed cashed back loans and credit cards for the customers
  • Monitored customer accounts for suspicious activity or unauthorized transactions.

Intern

Hatton National Bank
Chunnakam, Sri Lanka
06.2016 - 12.2016
  • Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
  • Worked with team members to promote great customer service and pleasant work environment.

Education

GCE Advanced Level, Sri Lanka, Music - B, Tamil - B, Political Science - S -

01.2015

GCE Ordinary Level, Sri Lanka, 3 Distinctions (Religion, English and Tamil), 6 Credits (Science, Mathematics, Music, Citizenship.Educ & Gov, History, and Information & communication Technology ) -

01.2012

Business – Human Resources (Diploma) - Human Resources

Durham College
Oshawa, ON

Intermediate in Applied Banking and Finance, Institute of Bankers of Sri Lanka, Sri Lanka, Commercial Banking, Introduction to Banking and Financial Law, Non-Banking Financial Business, Financial Clients Management -

Skills

  • Interpersonal Communication Skills
  • Microsoft Office Word, Power point, excel
  • Customer Service
  • Flexibility and Adaptability
  • Investment Advice
  • Commercial Servicing
  • Analytical Thinking
  • Quality Control
  • Teller Background
  • Customer Relationship Management
  • Business Development
  • Cross-Selling and Partner Referrals

Affiliations

• Student member in all eight Durham Region Chambers of Commerce and Boards of Trade.

• Participated in Banking International Operations Training in 2023.

  • Participated in 2 days Path to excellence through personal development workshop conducted by Team of officers from Sri Lankan Army in conjunction with Ministry of education, Northern province in 2014.

• Held the position of Secretary of the Interact Club-2014

• Held the position of College Prefect-2014

Accomplishments

  • Completed up to grade 03 in Carnatic Music Vocals at Northern Ceylon Oriental Music society examinations from 2008 to 2010. And in 2011 Completed Grade 01 in Carnatic Instrument Violin.
  • A Patrol leader of the Girls Guides Association 2008-2013.
  • Former Regional leader at Unity Mission Trust, Sri Lanka

Certification

  • Completed Children's Human Rights- An Interdisciplinary Introduction course offered by University of Geneva at Coursera-Online

Languages

English
Native/ Bilingual
Tamil
Native/ Bilingual

Sports Awards

  

• 01st Runner Up at under 19 Zonal School Sports Competition Table Tennis tournament in 2014. 

• Emerged Champion at Under 15 Inter House Table Tennis in 2013. • 02nd Runner up at Under 19 Zonal School Sports Competition in 2013. • 01st Runner Up at Under 19 Jaffna District Inter School Table Tennis Championships in 2013. 

• 02nd Runner up at Table Tennis Tournament organized by Sports Council, University of Jaffna in 2012. 

• Under 19 Jaffna District level tournament quarter Finalist in 2012. • Quarter Finalist at North & East provinces district table tennis championship in 2011. 

• 01st Runner Up at National Sports Festival, Inter Divisional Secretariat Sports Competition in 2011. 

• Emerged Champion at Under 16 Table Tennis Tournament by Zonal Education Office Jaffna in 2008. 

Timeline

Banking Associate

Hatton National Bank
09.2020 - 08.2023

Banking Associate

Hatton National Bank
09.2017 - 08.2020

Intern

Hatton National Bank
06.2016 - 12.2016

GCE Advanced Level, Sri Lanka, Music - B, Tamil - B, Political Science - S -

GCE Ordinary Level, Sri Lanka, 3 Distinctions (Religion, English and Tamil), 6 Credits (Science, Mathematics, Music, Citizenship.Educ & Gov, History, and Information & communication Technology ) -

Business – Human Resources (Diploma) - Human Resources

Durham College

Intermediate in Applied Banking and Finance, Institute of Bankers of Sri Lanka, Sri Lanka, Commercial Banking, Introduction to Banking and Financial Law, Non-Banking Financial Business, Financial Clients Management -

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Sahana Vimalarasa