Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sahana Pushparajah

Scarborough,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service

Treehouse Clubhouse
12.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Processed refunds and exchanges in accordance with company policy.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Team Member

Tim Hortons
11.2018 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Maintained professional working environment and enhanced productivity by keeping all areas neat and organized.
  • Developed strong cooperative relationships with coworkers and managers.

Tutor

Self Employed
09.2018 - 03.2020
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Developed student confidence through positive reinforcement strategies.
  • Assisted students in developing study skills and strategies.

Education

Bachelor of Arts - Forensic Psychology

Ontario Tech University
Oshawa
12.2023

Skills

  • Multitasking Abilities
  • Written Communication
  • Decision-Making
  • MS Office
  • Attention to Detail
  • Analytical and Critical Thinking
  • First Aid/CPR
  • Interpersonal Communication
  • Organization and Time Management
  • Aluvii Software Proficiency
  • Dependable and Responsible
  • Teamwork and Collaboration

Languages

Tamil
Native or Bilingual
English
Native or Bilingual

Certification

  • Smart Serve: July 2022-July 2027

Timeline

Customer Service

Treehouse Clubhouse
12.2021 - Current

Team Member

Tim Hortons
11.2018 - 12.2021

Tutor

Self Employed
09.2018 - 03.2020

Bachelor of Arts - Forensic Psychology

Ontario Tech University

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Sahana Pushparajah