SAHANA NIJAS
Burnaby
Summary
Dedicated Administrative and Customer Service professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FlyOLand - Tsawwassen Mills
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Back Office Administrator
Axiom Telecom LLC
08.2012 - 04.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported financial operations through accurate data entry and processing of invoices, expense reports, and purchase orders.
- Assisted in achieving company goals by providing comprehensive support to management and team members.
- Improved communication within the department with regular coordination meetings and status updates.
- Coordinated training sessions for new hires to quickly acclimate them to company culture and procedures effectively.
Event Coordinator
Komerci Services International Pvt.Ltd
02.2012 - 06.2012
- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Assistant Sales Manager
Future Generali Life Insurance Co
05.2011 - 01.2012
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
Education
MBA -
University of Canada West
Vancouver, BC12.2024
Bachelor of Arts -
Pondicherry University
Pondicherry, India05.2011
Skills
- Back Office Operations
- Customer Service
- Administrative Support
- POS systems expert
- Sales Plan Implementation
Certification
- Certification in Digital Marketing
- Certification in Computerized Financial Accounting.
- Certification in Advanced MS. Office
Languages
Timeline
Customer Service Representative
FlyOLand - Tsawwassen Mills
10.2023 - Current
Back Office Administrator
Axiom Telecom LLC
08.2012 - 04.2023
Event Coordinator
Komerci Services International Pvt.Ltd
02.2012 - 06.2012
Assistant Sales Manager
Future Generali Life Insurance Co
05.2011 - 01.2012
MBA -
University of Canada West
Bachelor of Arts -
Pondicherry University
- Certification in Digital Marketing
- Certification in Computerized Financial Accounting.
- Certification in Advanced MS. Office
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