Saham Saeed
Scarborough,Ontario
Summary
Astute VIP Account Executive with success in handling multi-million-dollar book of business and overachieving new business goals. Expert in High Net Worth insurance and highly skilled in negotiating coverage, price and policy terms.
Overview
12
12
years of professional experience
Work History
Personal Lines VIP Account Executive
Masters Insurance Limited
11.2020 - Current
- Maintain up-to-date knowledge of competitor products and pricing in the market served
- Grew assigned Portfolio from $2.5M to over $3M in 2023
- Currently managing a Portfolio with annual GWP of $3M+
- Consistently offer cross-sell opportunities with a closing ratio of 90% and higher
- Able to retain 99% of the book, while also educating clients on the competitor landscape and value propositions
- Prepare and implement strategic growth plans for assigned portfolio based on goals and expectations
- Meet with HNW clients to negotiate coverage, price and service delivery
- Take meetings with HNW clients while also entertaining them to ensure growth and retention targets are met
- Review applications for insurance coverage and reports from third party loss control specialists to determine risk eligibility
- Communicate regularly with clients to understand needs, evaluate current needs for cross-selling opportunities
- Work with in-house account executives to identify clientele within commercial lines who require expert and tailored solutions for their personal insurance needs
- Negotiate coverage and manuscripts with underwriters to ensure appropriate coverage is obtained based on risk and client needs
- Apply sound knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards
- Review contracts and agreements for key clients to identify potential risks, gaps and ideal mitigation strategies
VIP Aviation Account Manager
Magnes Group Limited
08.2019 - 11.2020
- Motivated team members to meet and exceed sales targets
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Retained 98% of clients through changing atmospheres by quickly and professionally resolving customer issues
- Maintained account information accuracy by communicating frequently with salesmen and account executives
- Maintained extensive knowledge of competitors offerings and presence in assigned territory
- Identified and analyzed key competitors and related products
- Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction
- Serviced accounts on regular basis to propose new products or services and maximize revenue
- Set up contracts, negotiated rates and hammered out service terms
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols
Intermediate Underwriter
Aviva Ovation
03.2018 - 05.2019
- Negotiated and leveraged company reputation to brokers in order to retain as well as maintain relationships with key broker partners
- Underwrote files with high integrity to ensure that company goals and objectives are being met while service levels and adherence is met
- Recommended solutions to brokers with regards to risk selection and risk profitability
- Referred and made business cases and recommendations for pricing and risk selection over personal authority level
- Managed a profitable renewal book of business with priority given to retaining desired business appropriate risk selection, coverage negotiation and pricing adequacy
- Participated and communicate with brokers concerning corporate underwriting philosophies and guidelines
- Acted as a resource for less experienced underwriters to help expand their underwriting knowledge
- Assessed the competition and provide brokers with marketing opportunities to highlight strengths of the organization
- Identified project requirements by establishing personal rapport with potential and existing clients
- Negotiated policy terms and coverages to bring coverage terms into alignment with company directives on policies
Sales Producer
Mass Insurance Brokers Limited
07.2014 - 03.2018
- Responsible for producing new business accounts while conducting a price and coverage analysis on the phone with the client, to make sure that the policy is tailored to the customers wants and needs
- Understand that price is a factor, however not the end of a conversation to close an account by negotiating the coverage and price, while also adhering to the brokerage's underwriting guidelines and risk appetite
- Quote, bind and send policies to be processed and make sure all required documentation are in order, including any special requirements to bind
- Ability to multi-task while having the client on the phone to better understand their needs such as using Google to understand the type of risk being quoted, while also entering the information into a personalized rating software
- Maintain professional phone etiquette to make clients feel more at ease
- Front-line underwriter for all insurance products and associated group of companies
- Increase Product knowledge by regularly keeping up to date with changes and introduction of new coverages
- Mentored newly hired employees by explaining tactics for building sales pipelines
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
Sales and Service Broker
Grey Power Insurance Brokers Limited
01.2012 - 06.2014
- Responsible for determining if risk is profitable or if it does not meet guidelines for company growth while handling inbound calls
- Process endorsements and reissue renewal documents as per requests from clients
- Maintain a professional image of the organization through strong written and oral communication skills to negotiate and foster client relationships
Education
Chartered Insurance Professional
Insurance Institute of Ontario
Toronto, ONCanadian Risk Management
Insurance Institute of Ontario
Toronto, ON01.2021
Bachelor of Science - Neuroscience And Psychology
University of Toronto
Toronto, ON06.2010
Skills
- Strong technical and underwriting skills
- Contract Negotiation
- Business Development and planning
- Customer Relationship Management
- Needs assessments
- Effective Communication
- Strategy implementation
- Relationship building and management
Timeline
Personal Lines VIP Account Executive
Masters Insurance Limited
11.2020 - Current
VIP Aviation Account Manager
Magnes Group Limited
08.2019 - 11.2020
Intermediate Underwriter
Aviva Ovation
03.2018 - 05.2019
Sales Producer
Mass Insurance Brokers Limited
07.2014 - 03.2018
Sales and Service Broker
Grey Power Insurance Brokers Limited
01.2012 - 06.2014
Chartered Insurance Professional
Insurance Institute of Ontario
Canadian Risk Management
Insurance Institute of Ontario
Bachelor of Science - Neuroscience And Psychology
University of Toronto
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