Sahal Yusuf
Toronto
Summary
Dynamic Field Service Technician in Automation with OPEX Corporation, recognized for exceptional customer service and proactive troubleshooting. Expertise in equipment maintenance and installation, ensuring minimal downtime. Committed to continuous learning and adaptability, I excel in client training and technical support, consistently enhancing customer satisfaction through efficient solutions and a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Technician (Automation)
OPEX Corporation
11.2016 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Reduced machine downtime through regular maintenance and proactive troubleshooting of automation equipment.
Cell Phone Repair Technician
Futuretel
09.2016 - 10.2016
- Prevented potential device damage by following proper handling protocols for delicate components during disassembly and reassembly processes.
- Maintained a high level of technical knowledge by staying current on industry advancements and device updates.
- Performed detailed device inspections to identify necessary repairs or replacements accurately.
- Demonstrated flexibility in repairing a diverse range of cell phone brands and models, showcasing adaptability within the role.
Education
Associate of Applied Science - Electronics Engineering Technologist
Centennial College
Toronto, ON04-2016
Skills
- Equipment maintenance
- Proactive troubleshooting and Repair on Electrical and Mechanical systems
- Client training in Maintaining Equipment use regularly
- System Installation and Configuration to customer specification
- Excellent customer service
- Attention to detail in troubleshooting and maintenance
- Technical support
- Positive Attitude and Professionalism
Certification
Certified Technician (CTech) with Ontario Association of Certified Engineering Technicians and Technologists
C.Tech
Professional capable of carrying out responsible and varied technical tasks usually in a specialized portion of the fields of applied science or engineering technology.
Timeline
Field Service Technician (Automation)
OPEX Corporation
11.2016 - Current
Cell Phone Repair Technician
Futuretel
09.2016 - 10.2016
Certified Technician (CTech) with Ontario Association of Certified Engineering Technicians and Technologists
Associate of Applied Science - Electronics Engineering Technologist
Centennial College
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