SAHAJPREET KAUR
Toronto,ON
Summary
Experience working within a cross functional team displaying strong problem-solving skills and a team player mindset. Administrated systematic problem-solving in identifying, prioritizing, communicating, and resolving quality issues. Maintained strong working relationships and with clients showcasing a clear understanding of their specific needs and expectations demonstrating excellent interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard Officer
Main Event Security
01.2024 - Current
- Check tickets, manage guest lists, and conduct bag checks
- Observe event areas and patrol for suspicious behavior
- Act in emergencies, coordinate with local services, and follow procedures
- Direct crowd flow, manage lines, and handle disputes
- Assist attendees, provide directions, and maintain professionalism
- Document and report security incidents and unusual activities
- Collaborate with organizers and other staff; attend briefings.
Hospital Security Guard
GardaWorld Security
05.2022 - 07.2024
- Supervised junior security personnel, fostering teamwork and professional growth within the department.
- Improved emergency response times with efficient communication and coordination among team members.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues across various departments.
- Collaborated with law enforcement agencies to resolve incidents, ensuring proper documentation and follow-up actions.
- Enhanced hospital security by conducting regular patrols and monitoring surveillance systems.
Concierge Security Guard(part Time)
Probe Security
05.2022 - 12.2022
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Customer Service Representative
Aerial immigration
01.2020 - 01.2021
- Receptionists are the first point of contact for visitors and responsible to greet them
- Responsible for answering incoming calls and directing them to the appropriate person
- Manage scheduling appointments and managing the calendars of key personnel
- Providing excellent customer service to all customers, leads and general inquiries
- Responding to all customer inquiries promptly
- Responding to all email and phone lead requests in a timely manner and provide information and pricing about all services and products
- Upsell products and services to current customers as appropriate to their needs.
Education
Senior Secondary Education -
Meritorious school, Ferozepur
College diploma in Business management -
Humber College
Skills
- Quick Learner
- Incident Reporting
- Integrity and Honesty
- Baggage Screening
- Surveillance techniques
- Crime Prevention
- Access Control
- Emergency Management
- Security Systems
Languages
English
Full Professional
Availability
full time
Certification
Emergency First aid and CPR
Dispatch
Smart Serve
Security guard license
Timeline
Security Guard Officer
Main Event Security
01.2024 - Current
Hospital Security Guard
GardaWorld Security
05.2022 - 07.2024
Concierge Security Guard(part Time)
Probe Security
05.2022 - 12.2022
Customer Service Representative
Aerial immigration
01.2020 - 01.2021
Senior Secondary Education -
Meritorious school, Ferozepur
College diploma in Business management -
Humber College
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