Sagrario Espinosa
Vancouver,Canada
Summary
Customer service and hospitality professional with over 8 years of combined experience in hospitality, catering supervision, and customer service. Extensive background in hotel front desk, guest relations, and concierge services. Skilled in client experience management, team leadership, and safety compliance. Bilingual (English & Spanish) with proven ability to adapt across industries. Currently completing a Certificate in Occupational Health & Safety at BCIT to strengthen workplace compliance and safety expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Catering Supervisor
Compass Group
04.2022 - Current
- Lead teams of up to 12 staff to deliver catering services at Simon Fraser University.
- Provide coaching, support, and feedback to build a positive and motivated team.
- Act as the main contact for clients and guests, resolving issues quickly and professionally.
- Schedule staff and assign tasks to keep operations smooth and efficient.
- Recognize team efforts and encourage continuous improvement.
- Build strong relationships with customers and staff through clear communication.
- Promote teamwork and collaboration to exceed service expectations.
Concierge
Centrum Security & Concierge
01.2021 - 01.2022
- Welcomed and assisted residents, visitors, and contractors with professionalism.
- Ensured building safety through regular checks and quick issue resolution.
- Responded to requests and concerns, providing timely customer service.
- Maintained clear communication with residents and team members.
- Supported a safe and friendly environment for all building occupants.
Warehouse Associate
CEVA Logistics
01.2020 - 01.2021
- Managed high-volume package operations, ensuring accuracy and efficiency to meet performance KPIs.
- Operated pallet jacks to efficiently move materials within the warehouse.
- Collaborated with team members to streamline shipping and receiving processes, enhancing workflow efficiency.
- Trained new associates on safety protocols and operational procedures, ensuring compliance with company standards.
Guest Experience Specialist
Paradisus Palma Real
01.2015 - 01.2019
- Managed experiences for multiple VIP families, coordinating personalized activities and special events.
- Supervised groups of up to 40 guests and ensured premium service delivery.
- Maintained detailed records and handled problem resolution to maximize guest satisfaction.
- Delivered exceptional guest service by resolving inquiries and addressing concerns promptly.
- Implemented feedback collection processes to enhance overall customer satisfaction and experience.
- Trained new staff on guest interaction protocols and brand standards to ensure consistency.
- Collaborated with cross-functional teams to develop initiatives that improved service delivery efficiency.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Front Desk Receptionist
Be Live Collection
01.2012 - 01.2014
- Provided front desk services, managed bookings, and supported guest relations.
- Promoted hotel services and upgrades to maximize revenue.
- Coordinated with housekeeping and maintenance to ensure smooth operations.
Education
Bachelor of Business Administration - Human Resource Management
Ascenda School of Management
01.2020
Bachelor - Hospitality & Tourism Management
Católica Nordestana University
01.2011
Skills
- Customer Service & Client Relations
- Hospitality & Tourism Operations
- Team Leadership & Training
- Conflict Resolution & Problem-Solving
- Bilingual: English & Spanish
- Safety & Compliance (WorkSafeBC)
- HRIS (ADP, SAP, BambooHR, Opera)
- Strong Communication & Interpersonal Skills
- Written and verbal communication
- Scheduling staff
- Sanitation standards
- Customer service
- Client relationship management
Languages
Bilingual: English & Spanish
Native or Bilingual
Certification
- Certificate in Occupational Health & Safety (In Progress) – British Columbia Institute of Technology (BCIT)
- Certifications: CPHR Candidate, Compensation & Payroll Management, Learning & Development, Strategic Talent Management, WHMIS 2015, CCOHS – Developing an OHS Program
Timeline
Catering Supervisor
Compass Group
04.2022 - Current
Concierge
Centrum Security & Concierge
01.2021 - 01.2022
Warehouse Associate
CEVA Logistics
01.2020 - 01.2021
Guest Experience Specialist
Paradisus Palma Real
01.2015 - 01.2019
Front Desk Receptionist
Be Live Collection
01.2012 - 01.2014
Bachelor - Hospitality & Tourism Management
Católica Nordestana University
Bachelor of Business Administration - Human Resource Management
Ascenda School of Management