Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Languages
Websites
Timeline
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SAGOR MAHMUD CHOYON

SAGOR MAHMUD CHOYON

Toronto,ON

Summary

Dynamic business development professional with a proven track record at Haque Aviation Tours and Travels Ltd, excelling in revenue generation and customer relationship management. Expert in operations management, I enhanced customer satisfaction and achieved sales goals through strategic networking and mentoring, driving team success and fostering long-term client relationships.

Knowledgeable [Desired Position] with strong background in managing business operations and driving growth. Successfully led teams to enhance productivity and streamline processes. Demonstrated excellence in strategic planning and financial management.

Overview

19
19
years of professional experience

Work History

Proprietor

Salman Holidays
04.2020 - Current
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Analyzed market trends to identify opportunities for expansion and diversification in the industry.
  • Developed and managed relationships with vendors and suppliers.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Optimized team hiring, training, and performance.
  • Boosted sales through effective merchandising strategies and attractive store displays.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Increased customer satisfaction by providing personalized service and addressing clients'' needs.
  • Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
  • Provided customer service on accounts and resolved problems.
  • Continually assessed risks associated with the business''s operation; implemented mitigation plans accordingly.

Manager of Business Development and Sales

Haque Aviation Tours and Travels Ltd
03.2012 - 02.2020
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
  • Qualified leads by scheduling introductory discovery meetings and calls.

Reservation Executive Air Ticketing

Shamrat Group of Company
01.2006 - 02.2013
  • Ensured optimal utilization of rooms through effective management of group bookings and special events.
  • Conducted regular reviews of reservation policies and procedures, recommending updates as needed to streamline operations.
  • Maximized revenue by turning simple inquiries into reservations.
  • Created daily floor sheets outlining reservations.
  • Maintained accurate records of reservations, ensuring seamless communication between departments.
  • Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
  • Instituted efficient work routines that minimized time spent on administrative tasks while maintaining accuracy levels required for the role.
  • Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
  • Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
  • Documented all customer and booking information in [Software].
  • Increased customer satisfaction by efficiently managing reservation inquiries and bookings.

Education

BBA -

Gov Titumir College
Dhaka Bangladesh
01-2008

High School Diploma -

Gulshan Model School And Collage
Dhaka Bangladesh
11-2004

Skills

  • Operations management
  • Revenue generation
  • Purchasing and planning
  • Business development
  • Networking skills
  • Customer relationship management
  • Employee supervision
  • Quality assurance
  • Project management

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Enjoy creating and following travel blogs and vlogs
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Participating in cultural exchange programs and homestays
  • Documenting and sharing travel experiences
  • Historical Exploration
  • Volunteer Travel
  • Train Travel
  • Backpacking and Hiking
  • Road Trips
  • Adventure Travel
  • Food Tourism

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Intermediate (B1)
Hindi
Advanced (C1)
Bengali
Advanced (C1)

Timeline

Proprietor

Salman Holidays
04.2020 - Current

Manager of Business Development and Sales

Haque Aviation Tours and Travels Ltd
03.2012 - 02.2020

Reservation Executive Air Ticketing

Shamrat Group of Company
01.2006 - 02.2013

BBA -

Gov Titumir College

High School Diploma -

Gulshan Model School And Collage

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SAGOR MAHMUD CHOYON