Sagi Gomez
Hawthorne
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
The Kettle
01.2023 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, minimizing wait times and enhancing service speed.
- Collaborated with kitchen staff to ensure timely preparation and presentation of menu items.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Team Leader
Blaze Pizza
09.2022 - 04.2023
- Led team to achieve operational goals through effective resource allocation and workflow management.
- Facilitated training sessions to enhance team skills and improve overall performance.
- Monitored daily operations to ensure adherence to safety standards and quality control measures.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
High School Diploma -
R.K. Lloyde
Lawndale, CA05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cleanliness standards
- Performance improvement
Languages
Spanish
Native or Bilingual
Timeline
Server
The Kettle
01.2023 - Current
Team Leader
Blaze Pizza
09.2022 - 04.2023
High School Diploma -
R.K. Lloyde