Sage Palacios
Los Angeles County,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Restore Associate
Habitat for Humanity
01.2023 - 02.2025
- Provided introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Took ownership of customer issues
- Troubleshoot problems and drive resolutions
- Escalate unresolved issues to relevant internal teams
- Collect prompt and accurate customer feedback
- Resolved issues and troubleshooting technical problems
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Film Liaisons
Heal One World Film Fest
01.2022 - 01.2025
- Detecting opportunities for meaningful collaboration within and across organizations
- Securing collaborators' buy-ins and discussing parameters to be observed
- Relaying our company's interests and working to further these through collaborative efforts
- Elucidating, discussing, and implementing actions that expand our collaborators' goals
- Perceiving and working to remedy concerns surrounding our collaborations
- Devising appropriate frameworks to derive maximum benefit from all partnerships
- Reporting on the utility of existing and prospective collaborations to guide future undertakings
Production Assistant
Nerdist Studios
01.2022 - 12.2023
- Assist costume designers, directors, camera people and other crew members.
- Completed wide range of tasks in diverse filming areas to support operations.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Print and distribute daily paperwork (e.g
- Scripts, call sheets).
- Perform administrative work (answering phones, paperwork etc.)
- Undertake errands as assigned.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
Qualitative Researcher Assistant
SKATEORBUY INC
01.2018 - 12.2023
- Maintained high ethical standards by adhering to human subjects protection protocols throughout all phases of research activities.
- Streamlined data analysis process for increased efficiency through the utilization of qualitative software tools.
- Utilized various qualitative methodologies such as ethnography, grounded theory, and phenomenology to achieve insightful findings in multiple contexts.
- Built rapport with study participants, fostering trust and open communication during sensitive data collection sessions.
- Adapted quickly to changing project requirements, demonstrating flexibility and problem-solving skills under tight deadlines.
Communal Organizer Committee
G.F.P.F Organization
01.2022 - 12.2022
- Building alliances and networking with other organizations
- Consolidating the organization's operating procedures, such as the various committees' functions, the organization structure, policies for membership and more
- Training volunteers and leaders to do the work
- Accessing resources and strengthening social, economic services
- Monitoring resource enhancement measures
Education
Associates Degree - Liberal Arts
LA Harbor College
Associates Degree - Social and Behavioral Sciences
LA Harbor College
Bachelor of Science - Sociology
California State University Northridge
Skills
- Teamwork
- Detail-oriented approach
- SPSS
- Computer Proficiency
- Computer literacy
- Oral Communication
- Problem solving skills
- De-escalation
- Customer Service
- Microsoft Excel
- Active Listening
- Payment Processing
- Customer service
- Data entry
Languages
English
Full Professional
Timeline
Restore Associate
Habitat for Humanity
01.2023 - 02.2025
Film Liaisons
Heal One World Film Fest
01.2022 - 01.2025
Production Assistant
Nerdist Studios
01.2022 - 12.2023
Communal Organizer Committee
G.F.P.F Organization
01.2022 - 12.2022
Qualitative Researcher Assistant
SKATEORBUY INC
01.2018 - 12.2023
Associates Degree - Social and Behavioral Sciences
LA Harbor College
Associates Degree - Liberal Arts
LA Harbor College
Bachelor of Science - Sociology
California State University Northridge
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