Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sage Smethurst

Fort Bragg

Summary

Dynamic Medical Assistant with extensive experience at Mendocino Coast Clinics, excelling in patient care coordination and medical records management. Proven ability to enhance patient flow and ensure HIPAA compliance while delivering exceptional customer service. A reliable team player skilled in vital sign monitoring and committed to fostering a welcoming environment for patients.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant

Mendocino Coast Clinics
12.2018 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Refill patient Medications, Retinal Eye exams, Prior Authorizations, EKG administration, Vital signs measurements, Patient education and care coordination.


Call Center/Receptionist

Mendocino Coast Clinics
01.2018 - 12.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Professional phone etiquette, Transferring phone calls to different departments
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Appointment scheduling and rescheduling. Patient registration.
  • Insurance verification, HIPPA compliance and patient confidentiality.
  • Processed co-pays and payments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Head Hostess

IHOP
02.2017 - 12.2017
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.

Waitress

Pho Le Vietnamese Cuisine
08.2016 - 12.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Subway

SUBWAY®Restaurants
04.2014 - 05.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cleaned, restocked restaurant.

Education

No Degree - Paramedic

Butte College
Oroville, CA

Fort Bragg High School
Fort Bragg, CA
06-2015

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • CPR/ FIRST AID
  • Medical terminology
  • Patient flow management
  • Reliable team player
  • Immunization administration

Certification

  • Retinal Eye Certified , Mendocino Coast Clinics - 2 years
  • CRP/First Aid Certified, Mendocino Coast Clinics- 10 years

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Medical Assistant

Mendocino Coast Clinics
12.2018 - Current

Call Center/Receptionist

Mendocino Coast Clinics
01.2018 - 12.2018

Head Hostess

IHOP
02.2017 - 12.2017

Waitress

Pho Le Vietnamese Cuisine
08.2016 - 12.2017

Subway

SUBWAY®Restaurants
04.2014 - 05.2015

No Degree - Paramedic

Butte College

Fort Bragg High School

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Sage Smethurst