SAGE PARK
Barista / Food Server / Administrative Assistant
VANCOUVER,BC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
ADMINISTRATIVE ASSISTANT
LAW FIRM DAEGUN
SEOUL, REPUBLIC OF KOREA
01.2022 - 10.2023
- Law clerk, prepare a document (include lawsuit business)
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
SHIFT SUPERVISOR
STARBUCKS COFFEE
DAE-JEON, REPUBLIC OF KOREA
03.2017 - 12.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
SUPERVISOR
CLASSIC FAMILY BUFFET
GONG-JU, REPUBLIC OF KOREA
01.2014 - 01.2017
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
High School Diploma -
GEUMSUNG GIRLS HIGH SCHOOL
GONG-JU, REPUBLIC OF KOREA 05.2001 -
Skills
Customer-Service focused
Beverage and Food preparation and safety
Foam art (Heart, Rosetta)
Point of sale operation
Teamwork and Collaboration
Microsoft Outlook, Word and Excel
Certification
Serving It Right
References
AVAILABLE UPON REQUEST
Timeline
Serving It Right
12-2023
ADMINISTRATIVE ASSISTANT
LAW FIRM DAEGUN
01.2022 - 10.2023
Coffee Master (STARBUCKS)
01-2018
SHIFT SUPERVISOR
STARBUCKS COFFEE
03.2017 - 12.2020
SUPERVISOR
CLASSIC FAMILY BUFFET
01.2014 - 01.2017
High School Diploma -
GEUMSUNG GIRLS HIGH SCHOOL
05.2001 -