Sage MuirLaslo
Calgary
Summary
Attentive and empathetic individual with a proven track record in customer service and in-home care. Known for coordinating effective solutions and ensuring a welcoming environment for clients.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Pet Care Specialist
Pet Valu
Calgary, AB
08.2025 - Current
- Educated customers on proper pet nutrition and care, ensuring informed purchasing decisions.
- Trained new staff on product knowledge and customer service standards to improve overall team performance.
- Developed strong relationships with regular customers, fostering loyalty through personalized service experiences.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in maintaining cleanliness and organization of store displays to enhance customer experience.
Scheduling Manager, Care Professional
Home Instead Seniors Care
Calgary, AB
05.2023 - 10.2023
- CarePro of the Month Award; CarePro Standing Ovation Award
- Provided exquisite in-home care for seniors with extensive care needs.
- Coordinated caregiver schedules for 200+ CarePros to optimize client coverage and service quality by pairing clients to CarePros based on personality, CarePro skill set, and required care needs for seniors.
- Managed on-call help line for CarePros; supervised CarePro documentation quality control.
- Acted as liaison via phone for communication between clients, CarePros, Care Team, and Hiring Team.
Baker, Cashier
Scotch Creek Market
Scotch Creek, BC
06.2020 - 08.2021
- Prepared various baked goods including bread, pastries, and desserts using commercial-grade equipment.
- Ensured product quality by consistently following recipes and maintaining precise measurements.
- Monitored inventory levels of baking ingredients and communicated needs to management for timely restocking.
- Maintained cleanliness and organization of workstations in compliance with health and safety standards.
Plant Keeper
Chinook Country Growers
Calgary, AB
03.2018 - 06.2018
- Independently created and maintained social media pages for the company.
- Trained colleagues to use social media platforms and increase content engagement.
- Organized and executed bulk and wholesale plant shipments for landscaping companies.
Education
Social Work
Mount Royal University
CalgarySkills
- Team-minded
- Devoted
- Attentive
- Dependable
- Motivated
- Articulate
- Empathetic
- Compassionate
Certification
- Rutherford Scholarship Recipient - 2024
- MRU Social Work Scholarship Recipient - 2024 & 2025
- Academic Achievement Award (Overall Highest Average) - 2015
- Wellness Services Certificate of Completion - Stepping UP Program Workshop Series
Timeline
Pet Care Specialist
Pet Valu
08.2025 - Current
Scheduling Manager, Care Professional
Home Instead Seniors Care
05.2023 - 10.2023
Baker, Cashier
Scotch Creek Market
06.2020 - 08.2021
Plant Keeper
Chinook Country Growers
03.2018 - 06.2018
Social Work
Mount Royal University