Sage Limbeek
Ottawa
Summary
Customer service professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Skilled in both collaborative and solo work. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Cineplex
09.2021 - Current
- Welcomed large volume of guests and improved overall customer service.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Co-Op Student
Glebe Pet Hospital
09.2020 - 12.2020
- Stayed on top of laundry, sweeping and disinfection protocols.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Set boundaries through disciplinary teaching and treat training.
- Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
Education
High School Diploma -
Glebe Collegiate Institute
Ottawa, ON12-2020
Skills
- Guest Relations
- Customer Service
- Cash handling experience
- Complaint Handling
- Food and Beverage Area Setup
- Product Sales
- Safe Food Handling
- Order Verification
- Detail-oriented
- Loyalty promotion
Languages
English
Native or Bilingual
Timeline
Guest Service Representative
Cineplex
09.2021 - Current
Co-Op Student
Glebe Pet Hospital
09.2020 - 12.2020
High School Diploma -
Glebe Collegiate Institute
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