Summary
Overview
Work History
Education
Skills
Timeline
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SAGDA ELNIHUM

Ottawa,ON

Summary

Motivated Customer Service Professional with Four years of experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry and mentoring skills.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

Serco Group
01.2023 - Current
  • Respond to driver licensing inquiries, determine applicant status, and provide information regarding test/re-test procedures and regulations relating to all classes of licences.Investigate problems or errors in licence records and initiates corrections
  • Contact members of the public to communicate information and correct errors.Escalat customer concerns and redirected customers to other government agencies when required
  • Accomplishments in this position
  • I was able to provide information and assistance related to driver examination services
  • Provided Security Guard Testing (SGT) examination services support
  • Also, I understand how to Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.

Legal Administrative Assistant

Department of Social Development
09.2021 - 04.2022
  • Prepared and disclosed child protection files for court within the regional office
  • Prepared notices of applications and notices of motions, social worker and witness affidavits, documents for custody and guardianship agreements
  • Prepared and typed the summons to witness and witness list for trials, commissioned affidavits of fact, affidavits of service and all other documents required for court purposes
  • Accomplishments in this position
  • I draft correspondence and legal documentation including editing and quality assurance
  • Also coordinate external and internal communication including mail, e-mail, fax and telephone calls
  • I Addressed client inquiries and scheduled appointments
  • I Maintained client files.

Project Manager

The Immigrant Women's Association of New Brunswick
01.2020 - 09.2021
  • Planned and implemented the IWANB COVID-19 Women’s Wellness Support Program Helped define the Program’s scope, goals and deliverablesOrganized and participated in Public HearingsManaged and supported team staff members and volunteer coordinatorsAllocated the Program’s resources and managed budget Monitored and reported on the Program’s progress with the immediate supervisor Presented reports regarding the Association’s progress, problems, and solutions to stakeholders
  • Accomplishments in this position
  • Facilitated the ways to integrate 60 immigrant women as participants into the program efficiently to reach the maximum positive impact
  • Developed the project schedules, ensuring team members had the resources to complete their tasks and coordinated communication with stakeholders on project updates.

Corporate Paralegal

NAVICO Power
03.2018 - 09.2021
  • Prepared sales and purchase contracts Negotiated contract terms with internal and external business partners Reviewed and updated existing contracts Explained terms and conditions to managers and stakeholders Ensured that employees understood and complied with company contractsAnalyzed potential risks involved with specific contract terms
  • Accomplishments in this position
  • Assisted the attorney in the timely drafting and filing of legal documents and correspondence supporting two cases related to the NAVICO Power company to prepare for court appearances, hearings, depositions, trials and meetings.

Multicultural Association of Fredericton
09.2017 - 08.2018
  • Offered social support and facilitated an introduction to the community
  • Practiced conversational English with immigrants and newcomers
  • Accomplishments in this position
  • I was responsible for connecting newcomers with their local communities, including planning training sessions for new immigrants to assist them in adapting to new cultures.

Crisis, Sexual Assault Center
09.2017 - 12.2017
  • Provided crisis intervention and advocacy to non-profit organizations on various issues related to sexual violence
  • Accomplishments in this position
  • I learned how to provide services to survivors of sexual violence.

Cross-Cultural Association
09.2015 - 06.2017
  • Led conversational circles (worked with a small sewing group) to encourage immigrants to engage with their new community
  • Accomplishments in this position
  • I organized several social activities for Syrian refugees to help them become engaged with the community.

Education

Legal Assistant/Paralegal Certificate NPCC Apr - undefined

Diploma - undefined

2018

Skills

  • Account management
  • Staff education and training
  • Service standard compliance
  • Professional telephone demeanor
  • Complaint resolution
  • Multi-line phone talent
  • Recordkeeping strengths

Timeline

Customer Service Agent

Serco Group
01.2023 - Current

Legal Administrative Assistant

Department of Social Development
09.2021 - 04.2022

Project Manager

The Immigrant Women's Association of New Brunswick
01.2020 - 09.2021

Corporate Paralegal

NAVICO Power
03.2018 - 09.2021

Multicultural Association of Fredericton
09.2017 - 08.2018

Crisis, Sexual Assault Center
09.2017 - 12.2017

Cross-Cultural Association
09.2015 - 06.2017

Legal Assistant/Paralegal Certificate NPCC Apr - undefined

Diploma - undefined

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SAGDA ELNIHUM