Hi, I’m
SAGAR PATEL
Brampton,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
Work History
FEDEX GROUND
Operations Manager
11.2020 - Current
Job overview
- Collaborated with cross-functional teams to develop and streamline new processes and procedures, resulting in a 20% increase in operational efficiency
- Lead, motivated and supervise a team of 32 employees to achieve a 99% on-time delivery rate
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
StorageMart
Assistant Manager
08.2016 - 02.2022
Job overview
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Prepare marketing strategies to encourage new customers and customer loyalty
- Maintain high unit sales occupancy
- Monitor site activity to ensure compliance with all company regulations
- Strive for all aspects of the physical presence of the sales office to be kept in a fashion that supports the sales mission.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
TD Canada Trust Bank
Teller
05.2016 - 06.2016
Job overview
- Engage customers in conversation to understand and meet their financial needs.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
Lambton College
Post-Graduation from International Business Management
12.2016
Maeer's Arts, Commerce and Science College
Bachelor of Commerce from Banking & Finance
04.2014
Skills
- Supply Chain Management
- Logistics Planning and Execution
- Inventory Management
- Project Management and Process Improvement
- Budgeting and Cost Control
- Safety and Compliance Management
- Performance Metrics and KPIs
- Vendor Management
- Root Cause Analysis
- Cross-functional Collaboration
- Leadership and Team Management
- Communication and Presentation Skills
- Collaboration and Cross-Functional Coordination
- Problem Solving and Critical Thinking
- Adaptability and Flexibility
- Time Management and Prioritization
- Decision Making and Strategic Planning
- Conflict Resolution and Negotiation
- Attention to Detail and Accuracy
- Process Improvement and Optimization
- Data Analysis and Interpretation
- Data Analysis
- Incidents management
- Logistics Oversight
- Performance reporting
- Process Improvements
- Supply chain distribution
Timeline
Operations Manager
FEDEX GROUND
11.2020 - Current
Assistant Manager
StorageMart
08.2016 - 02.2022
Teller
TD Canada Trust Bank
05.2016 - 06.2016
Lambton College
Post-Graduation from International Business Management
Maeer's Arts, Commerce and Science College
Bachelor of Commerce from Banking & Finance
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