Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Sagarkumar Mayavanshi

Lindsay,ON

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier and Customer Service Manager

Walmart
Sault Ste. Marie, Ontario
09.2022 - 11.2024
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Monitored phone calls to provide feedback and coaching.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Floor Manager

Vishal Mega Mart
Vadodara, Gujarat
05.2018 - 08.2022
  • Organized promotional events such as product launches or special discounts in order to increase sales revenue.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Improved customer service ratings by developing strong knowledge of company's products and services.
  • Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
  • Recruited and trained new employees to meet job requirements.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Participated in meetings with upper management to discuss progress reports or operational updates.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Regularly communicated with vendors regarding orders placed or deliveries expected.

Education

Post-Graduate Certificate - Business Management

Mohawk College
Mississauga, ON
06-2024

BBA - Business Administration

SP University
Anand
04-2018

Skills

  • Customer service excellence
  • Complex Problem-solving
  • Money handling
  • Checkout monitoring
  • Cross-functional collaboration
  • Complaint resolution
  • Attention to detail
  • Multitasking and organization
  • Staff mentoring
  • Customer assistance
  • Inventory control
  • Employee schedule management
  • Loss prevention
  • Sales development
  • Negotiating
  • Six sigma methodologies
  • Supplier relationship management
  • Forecasting accuracy
  • ERP systems proficiency
  • Transportation management
  • SAP ERP
  • Warehousing Logistics

Affiliations

  • Chess
  • Cricket
  • Cooking
  • Shopping
  • Social Networking
  • Sci-fi enthusiast

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual

Accomplishments

  • Walmart employee of the work award in the month of June for my excellent customer service skill.

Certification

  • SAP ERP essential training
  • MS Dynamics 365
  • CRM
  • Preparing work safety procedures
  • Health and safety responsibilities
  • Health and safety awareness

Timeline

Cashier and Customer Service Manager

Walmart
09.2022 - 11.2024

Floor Manager

Vishal Mega Mart
05.2018 - 08.2022

Post-Graduate Certificate - Business Management

Mohawk College

BBA - Business Administration

SP University

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Sagarkumar Mayavanshi