Sagarika Sharma
Brampton,ON
Summary
Versatile hospitality professional with 4-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Welcoming Night Auditor with 2 years of experience in customer service and financial reconciliation. Skilled at completing intense tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Deadline-driven Night Auditor offering 4 year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level associate position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Night Auditor
Holiday Inn Express & Suites
09.2022 - 01.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Followed company security and check-in policies and procedures and reported suspicious activity to the manager.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reviewed daily financial statements and completed end-of-day paperwork in Opera with 100% accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reported financial data and updated financial records in ledgers and journals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Organized budget documentation and tracked expenses to maintain tight business controls.
Sales Associate
Winners TJX
06.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
HR Manager
Authentic Investigation Pvt. Ltd.
05.2019 - 08.2020
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Organized and led staff orientation programs and training to promote collaboration.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Led and strategically directed team of human resources professionals.
- Conducted company-wide town hall meetings to convey updates.
Front Office Supervisor
Taj Palace Hotel
06.2017 - 04.2019
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Assisted the manager and the front office staff with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Dispersed petty cash to employees and collected and managed receipts.
- Interpreted management directives to define and document administrative staff processes.
- Standardized office structures and processes to promote collaboration and increased performance.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Organized documents for company communication, travel vouchers and payment services.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Handled office contracts like leases, utilities and employee agreements.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Education
PGDM - Hospitality And Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2022
Bachelor of Arts - Hospitality And Tourism Management
Amity University
India06.2015
Skills
- Revenue Monitoring
- Checking Guests In and Out
- Supply Replenishment
- Managing Reception
- Room Inventory
- Office Supervision
- Report Generation
- Reservation Processing
- Light Maintenance Duties
- Financial Management
- Data Analysis
- Concierge Assistance
- Time Management
- Charge Posting
- Performance Tracking
- Performing Wake-Up Calls
- Safety and Security Procedures
- Credit and Cash Payments
- Account Audits
- Transportation Arrangements
- Complaint Resolution
- Resolving Issues
- Audit Reporting
- Hospitality Service Expertise
- Revenue Balancing
- Room Charges
- Verbal and Written Communication
Accomplishments
Background Check Analyst, Hill & Associates, (2020), managed to verify the details of the hired employees from the documents provided.
AIDPL Conference, Member of the organizing Committee Lead, Samsung (2017) gathered legitimate evidence in regards to financial Discrepancy which the company suspected on a large scale.
Tourism & Hospitality Conference, Amity University (2016-2018), member of the organizing committee and participant of cultural events
Timeline
Night Auditor
Holiday Inn Express & Suites
09.2022 - 01.2023
Sales Associate
Winners TJX
06.2021 - 09.2021
HR Manager
Authentic Investigation Pvt. Ltd.
05.2019 - 08.2020
Front Office Supervisor
Taj Palace Hotel
06.2017 - 04.2019
PGDM - Hospitality And Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Hospitality And Tourism Management
Amity University