Sagardeep Rupra
Mount Albert
Summary
Accomplished sales and marketing leader with expertise in operations management and team leadership. Proven track record of exceeding sales targets and driving performance improvements, customer loyalty, and strategic partnerships. Skilled in launching new products and services, from concept to execution. Strong background in developing and implementing high-impact marketing strategies and business analysis to drive growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Director of Operations
Blaze Consult
01.2025 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Assisted in recruiting, hiring and training of team members.
Club Opening & Support Specialist
Goodlife Fitness
04.2024 - Current
- Led all stages of new club openings, from inception through first month of operations, ensuring seamless execution and alignment with sales targets.
- Coordinated cross-functional teams, ensuring clear communication of timelines, expectations, and deliverables for successful club openings.
- Managed onboarding and training for club-level operations associates, ensuring team readiness and operational efficiency.
- Streamlined day-to-day operations by optimizing workflows, improving resource allocation, and ensuring adherence to organizational standards and goals.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant General Manager – Interim
Goodlife Fitness
10.2023 - 01.2024
- Managed daily operations within the sales department, ensuring efficient processes and alignment with organizational goals.
- Monitored and evaluated team performance, implementing strategies to improve sales productivity and meet departmental targets.
- Utilized Tableau analytics to assess team performance, identify opportunities for improvement, and adjust strategies as needed.
- Trained, mentored, and coached new sales associates, driving their professional development and ensuring high performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Helped sales team complete sales and finalize process.
Fitness Advisor
Goodlife Fitness
08.2022 - 04.2024
- Consistently exceeded sales targets by leveraging strategic marketing initiatives and relationship-building to drive revenue growth.
- Achieved and surpassed monthly and quarterly sales goals, contributing to overall company revenue and market expansion.
- Utilized data-driven insights and sales analytics to identify growth opportunities, optimize strategies, and maintain a high conversion rate.
- Maintained a proactive sales pipeline, ensuring steady achievement of sales targets while fostering long-term client relationships.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Trained new hires in technology required to access company systems and complete job tasks.
Professional Basketball Player
DDOSS Summer League - Portugal
07.2022 - 08.2022
- Represented the team in local and international competitions, gaining exposure to European-level basketball and expanding knowledge of different playing styles and tactics.
- Maintained strong physical fitness and mental focus, attending daily training sessions and adapting to various game conditions in high-pressure environments.
- Collaborated with coaches and teammates to develop game strategies.
Education
Bachelor's Degree - Criminology
Wilfrid Laurier University
08-2022
Certificate - Principles of Management
The John Hopkins University
04-2025
Skills
- Leadership & Team Collaboration
- Cross Functional Collaboration
- Marketing & Sales
- Leadership & Development
- Industry Knowledge
- Strategic Development
- Cultural & Diversity Awareness
- Sales Management
- Operations Management
Accomplishments
- Supervise(d) team of 0-20 staff members.
- Resolved product issue(s) through consumer testing.
- Created a company-wide, comprehensive training programs for all sales team members.
- Achieved brand new Club Openings by completing Operational Setup with accuracy and efficiency.
- Achieved onboarding through effectively helping with sales training.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Occupational Safety Group, Joint Health & Safety
- CanFitPro, First Aid, CPR, AED
- AGCO, Smart Serve
- AGCO, CANNSELL
- Occupational Safety Group, AODA
Languages
English
Native or Bilingual
Punjabi
Professional Working
Hindi
Professional Working
Timeline
Director of Operations
Blaze Consult
01.2025 - Current
Club Opening & Support Specialist
Goodlife Fitness
04.2024 - Current
Assistant General Manager – Interim
Goodlife Fitness
10.2023 - 01.2024
Fitness Advisor
Goodlife Fitness
08.2022 - 04.2024
Professional Basketball Player
DDOSS Summer League - Portugal
07.2022 - 08.2022
Bachelor's Degree - Criminology
Wilfrid Laurier University
Certificate - Principles of Management
The John Hopkins University
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