Sagar Verma
Fredericton,NB
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 4 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Technician/Office Manager
Dependable Hometech (Rogers)
01.2024 - Current
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Achieved sales targets consistently by implementing effective sales strategies and techniques.
Field Technician
Dependable Home Tech (Rogers)
07.2021 - 01.2024
- Completed basic field maintenance, installed new equipment and replaced worn components
- Tracked company inventories and ordered new equipment to prevent shortages and delays
- Assess work assignments (Installations and Service) provided by the dispatch, and maintain communication with Dispatcher and supervisor in regards to the solution provided
- Install and test telecommunication equipment such as internet modems, phone modems, high definition and standard TV boxes, decoders, signal amplifiers and splitters etc
- Install Cable Television services and products in accordance with established Installation Standards
- Complete Company documentation pertaining to calls in accordance with the department processes and standards
- Complete all service change requests in a timely professional manner
- Complete all assigned projects within established time parameters and standards
- Performed routine equipment maintenance and inspections to maintain system performance
- Observed and promoted safety protocols while working in dynamic environments, including climbing poles and ladders, or entering manholes and cable vaults
Shunter
Canada Cartage
01.2023 - 06.2023
- Conducted brake tests on individual cars before beginning shunting operations
- Secured unattended trains by applying hand brakes or wheel chocks as appropriate
- Complied with safety regulations and procedures during shunting operations
- Participated in ongoing training programs related to railroad safety, rules, and best practices
- Performed basic maintenance tasks on locomotives, including oil changes and filter replacements
- Communicated with dispatchers and other crew members via radio systems
- Assisted with loading and unloading of cargo from railcars
- Secured vehicles by cranking landing gear up or down
- Observed weight and marking requirements to satisfy transport regulations
- Secured cargo for transport using ropes, chains and covers
- Received instructions and route information using communication equipment
Production operator
Stackpole Internationals
02.2020 - 09.2020
- Follow Standardized Work Instructions (SWI) to ensure jobs are completed properly
- Loading, unloading and sorting products from machinery
- Use and interpret designated measuring systems to inspect parts according to process sheet requirements
- Recognize, identify and report burrs, chips, cracks ad consistent defects or process changes
- Ensure that the requirements of the quality Management System and Environmental Health & Safety Systems are met
- Other duties as required
Education
Culinary Management -
Fanshawe College
04.2021
Culinary Skills -
Fanshawe College
12.2019
Skills
Troubleshooting and resolution
Advanced Repair Techniques
Technical assistance
Safety awareness
Hand and power tools
Customer Service
Troubleshooting
Workload Management
Attention to Detail
Team Training
Production Scheduling
Sales Promotion Awareness
Quotes and sales
Certification
- Smart Serve Certification, 06/19, Smart Serve Ontario
- Safe Food Handling, 06/19
- First Aid (CPR), 06/19
- Worker Health and Safety, 05/19
Timeline
Senior Technician/Office Manager
Dependable Hometech (Rogers)
01.2024 - Current
Shunter
Canada Cartage
01.2023 - 06.2023
Field Technician
Dependable Home Tech (Rogers)
07.2021 - 01.2024
Production operator
Stackpole Internationals
02.2020 - 09.2020
Culinary Management -
Fanshawe College
Culinary Skills -
Fanshawe College
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