SAGAR VEKARIYA
Barrie,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Also, an adaptive individual looking for full-time employment to utilize skills, experience, education, and enthusiasm for assisting people while working in a team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
06.2023 - 11.2023
- Served as a shift manager for a six-person team
- Responsible for all opening and closing duties: drawer count, pos, end of the day, tilt count, money handling, and maintaining cash flow records
- Handling monthly batch reports, cleaning, and customer complaints of the restaurant
- Accommodate requests and created a weekly staff schedule
- Performing a weekly inventory of the restaurant products
- Responsible for marketing and advertising
- Inventory control and records.
Customer Care Executive
Bell
07.2022 - 06.2023
- Maintained and managed customer files and databases.
- Kept accurate records of all customer interactions and transactions.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Executive
Coversdeal
07.2019 - 03.2022
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided primary customer support to internal and external customers.
Education
Post Graduation In Global Business Management, Business Administration -
Georgian College of Applied Arts And Technology
Barrie, ON08.2023
BBA, Business Marketing -
Uka Tarsadia University
06.2020
Skills
- Competent at managing responsibilities in high volume atmosphere
- Hard worker, quick learner, and ability to assume responsibility
- Work well under pressure as part of a team
- Well-groomed appearance
- Polite and courteous manners
- Responsible, efficient, and flexible
- Ability to work in a fast-paced, intense environment smoothly
- Ability to elicit confidence and build rapport
- Meticulous worker, attentive to quality and detail
- Able and willing to assist co-workers, supervisors, and clients in a cooperative manner
Certification
- The Fundamentals of Digital Marketing Certificate, Google Digital Garage, 12/01/2021
- Food Safety Handler, Barrie, 08/01/2022 - 07/01/2027
- Standard First Aid, CPR C & AED Certificate
- Valid Ontario Security License
- Valid class G2 License
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor
Tim Hortons
06.2023 - 11.2023
Customer Care Executive
Bell
07.2022 - 06.2023
Customer Service Executive
Coversdeal
07.2019 - 03.2022
Post Graduation In Global Business Management, Business Administration -
Georgian College of Applied Arts And Technology
BBA, Business Marketing -
Uka Tarsadia University
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