SAGAR TELE
Bartender/ Wines Sales Representative
Niagara Falls,ON
Summary
Results-driven graduate in Beverage Business Management with a keen passion for the dynamic and evolving world of beverages. Comprehensive understanding of industry trends, business strategies, and hands-on experience gained through coursework and internships. Eager to contribute knowledge and enthusiasm to a forward-thinking organization in the Hospitality sector, leveraging expertise to drive growth and deliver exceptional customer experiences.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
ROOFTOP BARTENDER & LOBBY BARTENDER
SHERATON FALLSVIEW
05.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
WINE MERCHANT
ARTERRA WINES
10.2022 - Current
- Assisting customers with tastings and purchases Handling computer-operated point-of-sale system and performing opening and closing duties
- Assisted customers in selecting wines based on their preferences, food pairings, and budget
- Organized and hosted wine tastings, enhancing customer knowledge and engagement
- Trained staff on wine knowledge and tasting techniques, enhancing overall customer experience.
TECHNICAL ADVISOR AT HEWLETT & PACKARD
CONCENTRIX INDIA
12.2021 - 07.2022
- Analyzing current and past technical issues.
- Troubleshoot and rectify the issues of customers based in the US and Canada.
- Promote sales of other HP products and devices.
- Consult with the management team to develop long-term commercial plans.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
Education
International Business Management -
Niagara College
Niagara-on-the-Lake, ON 09.2023 - 01.2024
Beverage Business Management -
Niagara College
Niagara-on-the-Lake, ON 09.2022 - 01.2023
Bachelors in Hotel & Tourism Management - Hotel management
University of Mumbai
Mumbai 01.2017 - 01.2020
Skills
- Responsible alcohol service
- Sales expertise
- Cash handling oversight
- Sales development
- Customer relations
Accomplishments
- WSET 1
- Increased sales: Achieved a 3% increase in sales through effective marketing campaigns and customer relationship building.
- Customer satisfaction: Consistently received high customer satisfaction ratings, with an average score of 9 out of 10.
- Represented Niagara College in Grape & Wine Festival 2022.
Certification
WSET LEVEL ONE
Timeline
International Business Management -
Niagara College
09.2023 - 01.2024
ROOFTOP BARTENDER & LOBBY BARTENDER
SHERATON FALLSVIEW
05.2023 - Current
WHMIS
10-2022
WINE MERCHANT
ARTERRA WINES
10.2022 - Current
Beverage Business Management -
Niagara College
09.2022 - 01.2023
TECHNICAL ADVISOR AT HEWLETT & PACKARD
CONCENTRIX INDIA
12.2021 - 07.2022
WSET LEVEL ONE
12-2019
Bachelors in Hotel & Tourism Management - Hotel management
University of Mumbai
01.2017 - 01.2020
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