SAGAR SINGH
Calgary,Canada
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer service and Educational field . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Econolodge Inn & Suites University
Calgary, Alberta
05.2024 - Current
- Greeted and welcomed guests in a friendly, professional manner.
- Processed payments, cashiering duties and credit card transactions accurately.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
Substitute Teacher
Mystery Lake School Division
Thompson, Manitoba
11.2023 - 04.2024
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
FRONT DESK SUPERVISOR
Quality Inn & Suites Hotel
Thompson, Manitoba
09.2023 - 04.2024
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
Senior Customer Service Representative
Scotia bank
Thompson, Canada
07.2023 - 10.2023
- Conducted customer service training for new hires
- Developed and implemented customer service policies and procedures
- Provided technical support to customers via phone, email, and chat
- Resolved escalated customer complaints in a timely manner
CUSTOMER CARE REPRESENTATIVE
GATE GOURMET
Mississauga, Canada
11.2022 - 03.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Primary School Teacher
Army Public School
Ambala, India
10.2017 - 10.2022
- Developed and implemented lesson plans that engaged students in active learning activities.
- Created and maintained a safe, orderly and productive classroom environment.
- Assessed student progress on an ongoing basis to inform instructional decisions.
Education
MASTER OF ARTS -
PUNJABI UNIVERSITY
01.2017
BACHELORS OF ARTS -
PANJAB UNIVERSITY
01.2015
Skills
- Hospitality Services
- Word Processing
- Policy Writing
- Staff Management
- Policy Development
- Compliance Monitoring
- Expense Reporting
Certification
- Individual Security Guard License
- Worker Health and Safety Awareness in 4 Steps
- WHMIS 2015: Globally Harmonized System
- Workplace Safety and Health Orientation for New and Returning Workers
- Microsoft certification Course
Timeline
Front Desk Supervisor
Econolodge Inn & Suites University
05.2024 - Current
Substitute Teacher
Mystery Lake School Division
11.2023 - 04.2024
FRONT DESK SUPERVISOR
Quality Inn & Suites Hotel
09.2023 - 04.2024
Senior Customer Service Representative
Scotia bank
07.2023 - 10.2023
CUSTOMER CARE REPRESENTATIVE
GATE GOURMET
11.2022 - 03.2023
Primary School Teacher
Army Public School
10.2017 - 10.2022
- Individual Security Guard License
- Worker Health and Safety Awareness in 4 Steps
- WHMIS 2015: Globally Harmonized System
- Workplace Safety and Health Orientation for New and Returning Workers
- Microsoft certification Course
MASTER OF ARTS -
PUNJABI UNIVERSITY
BACHELORS OF ARTS -
PANJAB UNIVERSITY
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