Sagar Rastogi

Leveraged expertise in Jamf MDM, Microsoft Intune, and Apple products to enhance project outcomes.

Conducted thorough client requirements analysis and developed user stories to guide project scope.

• Managed a team of 7, driving successful project execution and providing exceptional technical support.
• Implemented macOS CIS Benchmarks to bolster compliance and improve endpoint security across devices.
• Executed vulnerability detection with Rapid7, collaborating on remediation strategies for macOS endpoints.
• Applied CVSS scoring to prioritize vulnerabilities and align remediation efforts with risk management.
• Gained foundational knowledge in CyberArk Privileged Access Management, enhancing privileged account security.
• Demonstrated strong documentation skills and effective communication across all organizational levels.

• Maintained desktop systems, printers, and operating systems while managing Application Packaging in Casper Admin.
• Developed and tested PKG compliant packages for standalone and Group Policy deployments.
• Executed rigorous upgrade protocols and patch management strategies, including software distribution testing.
• Monitored UAT applications, resolving business issues and standardizing Software-Center entries.
• Ensured application compatibility through thorough testing on designated machines.
• Translated client requirements into actionable project plans, adhering to security standards and escalation processes.
• Implemented Casper Suite, focusing on JSS administration and Policy Management.
• Enhanced user experience through effective Self Service features.

• Spearheaded security compliance management and enhanced service quality and technical team performance.
• Administered desktop systems in a network environment, optimizing performance to meet availability standards.
• Acted as Single Point of Contact for client escalations, ensuring swift resolution and satisfaction.
• Diagnosed hardware and software issues, implementing a dispatch service to minimize downtime.
• Provided remote client support and coached peers on technical best practices.
• Maintained strict adherence to standards and documentation protocols while driving operational excellence.
• Maximized talent utilization, achieving perfect customer engagement scores with unanimous 10/10 feedback.

• Spearheaded client requirement analysis and specification interpretation to produce comprehensive deliverables.
• Crafted High-Level Design (HLD) and Low-Level Design (LLD) documents, laying the foundation for dynamic PHP-based web solutions.
• Developed cross-browser compatible, standards-compliant CSS layouts, enhancing user experience and accessibility.
• Conducted meticulous device-level manual testing across mobile and tablet platforms, ensuring robust cross-browser functionality while minimizing defects.