SAGAR PATEL
Calgary,AB
Summary
Accomplished Manager with 6 years track record of success encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Trustworthy professional with solid experience in customer service and staff supervision. Reputation for displaying professionalism and high levels of integrity. Dedicated to motivating higher sales through incentives and positive reinforcement..
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
SUBWAY Restaurants
05.2022 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Restaurant General Manager
Pizza Hut, Restaurant Brands
12.2020 - 04.2022
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Retail Store Manager
Beach Pizza
11.2017 - 11.2020
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Trained new employees on proper protocols and customer service standards.
- Trained team members in successful strategies to meet operational and sales targets.
- Designed improvement plans.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Assistant Retail Store Manager
Redfire Pizza Company
09.2014 - 11.2017
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Provided weekly work schedules to employees to accommodate business demands.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed inventory control, cash control and store opening and closing procedures.
Shift Supervisor
Pizza Hut
04.2014 - 08.2014
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Worked with team members to improve performance and implement training updates.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Education
Bachelor of Science - Biochemistry
Sardar Patel University
Gujarat, INDIA07-2012
Diploma of Management Level 7 - Healthcare And Management
Queens Academic Group
Auckland, NEW ZEALANDSkills
- Team leadership
- Strong multi-tasking
- Stock management
- Decision-making skill
- Inventory control
- Quality assurance
- Process and procedure development
- Marketing strategy
- Customer-oriented
- Performance improvement
- Cost-controls
- Operations management
Certification
Food safety Certificate
Languages
English
Gujarati
Hindi
Timeline
Store Manager
SUBWAY Restaurants
05.2022 - Current
Restaurant General Manager
Pizza Hut, Restaurant Brands
12.2020 - 04.2022
Retail Store Manager
Beach Pizza
11.2017 - 11.2020
Assistant Retail Store Manager
Redfire Pizza Company
09.2014 - 11.2017
Shift Supervisor
Pizza Hut
04.2014 - 08.2014
Bachelor of Science - Biochemistry
Sardar Patel University
Diploma of Management Level 7 - Healthcare And Management
Queens Academic Group
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