Results-driven professional with expertise in US Mortgage document review, data extraction, and process optimization. Skilled in standardized reporting templates, achieving reduction in turnaround time. Proven ability to build and maintain client relationships, manage complete applications, and provide guidance based on client needs. Experienced in stakeholder collaboration, and effective issue resolution. Adaptable team player committed to delivering high-quality results in a dynamic environment.
1. Built and maintained strong relationships with clients.
2. Set clients' expectations and educated them on the entire process.
3. Provided guidance to clients based on their needs and goals.
4. Took complete applications, including follow-up for documents required for processing in accordance with company policies and procedures.
5. Assisted in preparing financial forecasts.
6. Assisted with the preparation of various reports and communication to the respective stakeholders.
7. Performed other assigned duties as required.
8. Reviewing documents for US Mortgage and extracting critical information.
9. Developed an Excel macro and standardized reporting templates, resulting in efficient data collection and a 35% reduction in turnaround time.
10. Documented the flow of work, including exceptions and hand-offs.
11. Responsible for quality checks.
12. Provided training to junior analysts.
13. Updated manual procedures as needed based on changes in processes or procedures.
14. Raised issues faced by associates to the client and obtained feedback and updates about the process.
Passionate about reading, I find solace and inspiration in the written word. Regularly immersing myself in diverse literary genres, I cultivate a broad perspective and enhance my analytical and creative thinking skills. This hobby reflects my commitment to continuous learning and intellectual curiosity, traits that contribute to my professional development and problem-solving abilities.
Enthusiastic about traveling, I actively seek out new experiences and cultures to broaden my worldview. Exploring various destinations has honed my adaptability, cultural awareness, and problem-solving skills. This passion for travel reflects my curiosity, open-mindedness, and ability to navigate unfamiliar environments, qualities that I bring to both my personal and professional pursuits.
Passionate about playing cricket, I find joy and balance through this hobby. It instills values of teamwork, strategic thinking, and discipline, contributing to a well-rounded professional profile.