Hi, I’m
Sagar Gojra
Lachine,QC
Summary
Dynamic Detailer Manager at Rocha Auto Spa with a proven track record in operational efficiency and quality control. Enhanced customer satisfaction through effective scheduling and mentoring, leading to a significant reduction in returned work orders. Skilled in team leadership and problem-solving, fostering a culture of excellence in automotive detailing services.
Overview
5
years of professional experience
Work History
Rocha Auto Spa
Detailer Manager
06.2020 - Current
Job overview
- Increased detailing efficiency by 20% or 50 %.
- Collaborated extensively with top-tier car brands such as Rolls Royce, Ferrari Quebec and BMW Montreal, Land Rover & Jaguar , Etc. Automobiles.
- Implemented quality control measures, resulting in a significant decrease in returned work orders.
- Managed scheduling and workflow, ensuring timely completion of all detailing projects.
- Supported company growth initiatives by actively participating in promotional events or collaborating on marketing campaigns aimed at attracting new clients.
- Reduced customer wait times through efficient scheduling practices coupled with increased staff productivity levels.
- Created performance metrics for detailers, promoting professional growth and improving overall productivity.
- Maintained strong relationships with customers, addressing any concerns or issues promptly to ensure satisfaction.
- Collaborated with sales teams to provide accurate estimates and ensure client expectations were met or exceeded.
- Increased detailing efficiency by implementing streamlined processes and procedures for the Detailer team.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Managed team of Number personnel focused on providing expert detailing services to Type customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Institut TeccartMontreal, QC
Diploma from Computing Support
08.2018
Skills
- Operational efficiency
- Deadline management
- Creative solutions
- Workload management
- Brand awareness
- Workflow optimization
- Sales support
- Mentoring and coaching
- Detail orientation
- Automotive industry
- Training and mentoring
- Team management
- Team building
- Physical endurance
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Verbal and written communication
- Decision-making
- Problem resolution
- Professional and courteous
- Analytical thinking
- Hiring and training
- Employee training
- Team development
- Professionalism
- Quality control
- MS office
Languages
English
Full Professional
Timeline
Detailer Manager
Rocha Auto Spa
06.2020 - Current
Institut Teccart
Diploma from Computing Support
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