Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sagana Sivakumaran

Mississauga,ON

Summary

Highly efficient team player well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

8
8
years of professional experience

Work History

Stock Movement Associate

Holt Renfrew
11.2021 - 11.2023
  • Worked varied hours to meet seasonal and business needs.
  • Volunteered for extra shifts during holidays and other busy periods, but predominantly, on the days the business was short staffed and overwhelmed.
  • Stocked merchandise in a secure, cleanly, well organized, legible and above all, easily accessible manner.
  • Opened, shelved and merchandised new products in a manner that is both visually appealing and easy to access.
  • Offered assistance to fellow associates of the Back of House (BOH) Team, as well as to the associates of the Sales Floor Team, to further enhance customer experience and increase customer satisfaction, both in person and online.
  • Used in-store system to locate and quantify inventory, access detailed product information, as well as to fulfill online customer orders.
  • Developed, proposed and implemented strategies to decrease product shrinkage within the business, with the permission and assistance of management.
  • Assumed and fulfilled several other roles within the business, when faced with staff shortage, and to accommodate the demands of a growing business, especially online.
  • Offered, and when approval was provided by management, assisted fellow associates of the Back of House (BOH) Team and at times, associates of the Sales Floor Team, with their designated tasks.
  • When met with tight deadlines, focused on tasks of the highest priority, and also ensured to optimize communication among fellow associates when said deadlines were to be met as a team.
  • Trained and mentored junior staff when provided the opportunity, adequately, with efficiency, clarity and respect, and more importantly, suited to their learning style and the specific environment.

Ladies Wear Sales Associate

Hudson's Bay
11.2018 - 03.2020
  • Worked varied hours to meet seasonal and business needs.
  • Volunteered for extra shifts during holidays and other busy periods, but predominantly, on the days the business was short staffed and overwhelmed.
  • Prioritized serving customers over completing delegated routine tasks, commonly during the holidays and other busy periods that brought upon overwhelm in the business.
  • Greeted customers in-store, and occasionally, through the telephone, with great enthusiasm, and often went above and beyond to first uncover, and then accommodate the individual needs of customers.
  • Retained excellent customer satisfaction ratings through attentive, positive, personalized, timely and ultimately, inclusive service delivery.
  • To promote and maintain an inviting, visually appealing environment for customers, regularly monitored the sales floor, as well as merchandise racks and displays for presentability and cleanliness, taking corrective action such as restocking or reorganizing products when necessary.
  • Developed and maintained a comprehensive understanding of the products available, services provided, as well as the relevant competitors of the business, to achieve optimum customer satisfaction, which, in turn, would increase the business' overall revenue.
  • Used in-store system to locate and quantify inventory, access detailed product information, as well as assess the availability of products across all locations of the business.
  • Efficiently managed cash register operations, which include, but are not limited to: completing returns, exchanges and refunds in accordance with business policy, using the POS system to accurately process sales, online orders and gift card activations, persuasively recommending, and then processing, credit card applications, special donations and specific product promotions, and lastly, cautiously completing opening and closing cash register procedures.
  • Trained and mentored junior staff when provided the opportunity, adequately, with efficiency, clarity and respect, and more importantly, suited to their learning style and the specific environment.

Sales Associate

Urban Kids
07.2017 - 11.2018
  • Worked varied hours to meet seasonal and business needs.
  • Volunteered for extra shifts during holidays and other busy periods, but predominantly, on the days the business was short staffed and overwhelmed.
  • In the midst of hectic, high pressure situations, that were a common occurrence at this specific location of the business due to fewer employees and a high influx of customer traffic, maintained a respectful, optimistic and composed demeanor whilst successfully resolving issues with great professionalism, as well.
  • Efficiently managed cash register operations, which include, but are not limited to: completing returns, exchanges and refunds in accordance with business policy, using the POS system to accurately process sales and gift card activations, persuasively recommending, and then processing, credit card applications, special donations and specific product promotions, and lastly, cautiously completing opening and closing cash register procedures.
  • To create a welcoming, engaging and comfortable atmosphere for customers, assisted with the implementation of new store designs, opened, shelved and prepared products to be merchandised in a manner that is both visually appealing and easy to access, and last but certainly not least, rotated stock, and restocked shelves, to maintain product availability and the overall appeal of the business.
  • To uphold a positive, and more importantly, lasting impression of the business with customers, regularly monitored the sales floor, as well as merchandise racks and displays, for presentability and cleanliness, taking corrective action when necessary, as well as, assisted with the basic maintenance of the store through sweeping, mopping, dusting, and conducting inspections.
  • Developed strong rapport with customers by first, greeting and approaching customers with great respect and enthusiasm, second, by engaging with customers in a pleasant and attentive manner to further uncover their individual needs and desires, third, by providing customers with personalized and optimal product recommendations, fourth, by responding promptly to customer inquiries regarding products, as well as assisting to locate products relevant to customers in a timely fashion, and ultimately, going above and beyond to achieve an inclusive and exceptional shopping experience for customers.

Toy/Sports Sales Associate

Walmart
10.2015 - 07.2017

Sales Associate

Spirit Halloween POP-UP
10.2015 - 11.2015
  • Partook in the development and implementation of innovative, in - store marketing strategies with management and fellow associates, such as, both associates and management modelling a wide variety of the business' products during paid working hours to further promote the products of the business, to engage existing, new and potential customers, and to increase product sales, and hence the business' profitability.
  • In the midst of hectic, high pressure situations, that were a common occurrence at this specific location of the business due to a high influx of customer traffic and its temporary accessibility and limited availability to customers, maintained a respectful, optimistic and composed demeanor whilst successfully resolving issues with great professionalism, as well.
  • To promote and maintain an inviting, visually appealing environment for customers, regularly monitored the sales floor, as well as merchandise racks and displays for presentability and cleanliness, taking corrective action such as restocking or reorganizing products when necessary.

Education

Bachelor of Arts - Interdisciplinary Social Science

York University
Toronto, ON
10.2023

Certificate - Criminal Justice And Criminology

Ryerson University
Toronto, ON
10.2018

High School Diploma -

Glenforest Secondary School
Mississauga, ON
06.2014

Skills

  • Conducts oneself professionally and courteously
  • Remains composed and optimistic, especially in the midst of chaos, and when met with difficulties
  • Adaptable and reliable in nature
  • Strong communication and interpersonal skills
  • Adept at conflict and issue resolution
  • Capable of both functional and cross-functional teamwork
  • Analytical and detailed oriented
  • Great ability to critically think and innovate
  • Strategy Development
  • Excellent organizational skills
  • Microsoft Office proficiency
  • Technical writing skills

Languages

English
Native or Bilingual
Tamil
Native or Bilingual
French
Elementary

Timeline

Stock Movement Associate

Holt Renfrew
11.2021 - 11.2023

Ladies Wear Sales Associate

Hudson's Bay
11.2018 - 03.2020

Sales Associate

Urban Kids
07.2017 - 11.2018

Toy/Sports Sales Associate

Walmart
10.2015 - 07.2017

Sales Associate

Spirit Halloween POP-UP
10.2015 - 11.2015

Bachelor of Arts - Interdisciplinary Social Science

York University

Certificate - Criminal Justice And Criminology

Ryerson University

High School Diploma -

Glenforest Secondary School

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